Patient Collections-Full-Time M-F

JOB DESCRIPTION

Position:  Patient Collections

Status:   Full or Part Time

The Patient Collections Representative will serve as the point of contact for patients calling into the Patient Collections. This role will be responsible for taking payments from patients and setting up payment plans, as well as responding to basic inquiries about patient billing and account status. This Patient Collections Representative will triage patient inquiries and route patients to the appropriate team member or other cross-functional team within the company.  A successful Patient Collections Representative will have excellent communications skills, a proactive approach, an ability to meet deadlines, eagerness to learn and develop skills, and a commitment to the patient experience.
 
Responsibilities

• Contact debtors via phone to remind them of outstanding debt
• Negotiating payment plans
• Maintaining accurate and detail records of all communications and payment plans 
• Investigating and resolving discrepancies or disputes related to account balances
• Handing inbound and outbound calls 
• Collaborating with other departments to address account issues and provide comprehensive debtor support
• Following up on missed payments and taking appropriate action based on company policies
• Adhering to federal, state and other governing debt collection practices such as the Fair Debt Collections Practices Act (FDCPA)
• Track collection activity and report on key metrics
• Keep accurate and up to date records of all communications in the financial system database
• Maintain strict confidentiality and adhere to all HIPAA guidelines
• Providing excellent customer service 

Knowledge & Skills

• Strong negotiation and conflict resolution skills
• Basic knowledge of accounting principles
• Ability to successfully manage multiple tasks concurrently
• Ability to work independently with minimal supervision
• The ability to handle sensitive situations with empathy and professionalism, even during difficult conversations
• Excellent organization skills
• The ability to analyze financial data and resolve billing discrepancies
• Excellent verbal and written communication skills
• Ability to handle sensitive information in accordance with federal and state laws
• Strong organization and time management skills
• High attention to detail and accuracy
• Excellent problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
• Must have average knowledge in payer explanation of benefits
• Ability to type a minimum of 30 wpm
• Proficiency using MS Word, Excel and Outlook

Education & Qualifications

• High School Diploma or equivalent
• Minimum 2 year’s experience as a debt collector, preferably in medical collections
• CDCP or PCS certified is preferred