Physician Services Clerk

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Saint Mary’s 170-bed acute care hospital is a Level III Trauma Center and offers a variety of inpatient and outpatient services, including cardiology, gastroenterology, endoscopy, women’s services, intensive care, inpatient rehab services, medical imaging, sleep medicine, pulmonology and urology. At Saint Mary’s, we continually invest in technology to deliver a comprehensive range of services that set us apart as a leader in healthcare for the River Valley.

Where We Are:

Russellville, overlooking 34,000-acre Lake Dardanelle and the Arkansas River, is renowned for its bass fishing and a state park has two locations providing everything needed for an enjoyable outing. Mount Nebo State Park offers spectacular views of the River Valley. Arkansas Tech University provides cultural and sporting events throughout the year.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Personal and career development education opportunities
• And much more…

POSITION SUMMARY:

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.  

• Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
• Notifies office manager of customer complaints in a timely manner
• Gathers appropriate demographic information on each customer and updates the practice management system
• Notifies customers of long waits and offers alternatives
• Ensures effective telephone communication and documents messages
• Coordinates all EMR/medical record activities
• Collects and post payments and ensures safety and security of all monies
• Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
• Performs insurance eligibility verification and obtains prior authorization as needed
• Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
• Performs appointment confirmation telephone calls
• Completes required in-services
• Participates in the development and implementation of patient satisfaction improvements
• Makes referrals to other medical care team members when needed
   

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education: High school diploma or equivalent required, Associate’s degree or higher, preferred
Certifications: Must have or obtain within 6 months of employment, Certified Professional Coder (CPC) certification from the American Academy of Professional Coders (AAPC). Certification must remain active and in good standing throughout employment.
Skills and Abilities:

• Knowledge and experience with computers, coding, and medical terminology preferred
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner

EEOC Statement:

Saint Mary’s Regional Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.