Card Services Specialist I

Your Career. Your Story. Let's Write the Next Chapter Together.

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.

What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.

If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.

Job Description

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Duties and Responsibilities include the following.

• Fields high volume of internal/external customer calls in regards to Card Services.  Responds to card related inquiries received via email to Card Services, Credit and ATM inboxes.
• May assist customers with Service View, CMSE and Consumer Card product applications as they relate to all Card products and services.
• Monitors all Bank Card Systems and ATMS to ensure systems are operating throughout the day; notifies applicable service provider when systems are down.
• Processes Debit Card, Credit Card and ATM/Debit Card file maintenance requests.
• May receive new Business Credit Card Applications and scan into Docutreev for processing.
• May log returned mail, cards for disposition and destruction according to department standards.
• May add EZ Card relationships and perform password resets for Credit applications within EZ Business when needed/approved.
• May submit tickets to FIS on Debit related issues that are identified when working with customers.
• May work on Credit Card user related reports and EZ Business requests on a daily basis; deletes inactive accounts.
• Perform quality control of imaged documents daily to ensure accuracy of work being scanned.
• Create coversheets and prepare imaging for all card related maintenance daily.
• Contacts Diebold/NCR and works with service technicians to resolve ATM issues/outages.
• Close and reissue ATM/Debit Cards upon request or as needed.
• Performs quarterly off-site ATM ADA compliance checks.
• Logs; funds and orders Gift Cards for Banking Centers as needed.
• Receive and post payments for Credit Card Customers as needed.
• Complete quality review of maintenance request forms from Customer Support as needed.
• Provide Settlement Assistance to Cash Services on ATM’s as needed
• Processes returned Debit Cards/Correspondence received from the US Postal Service.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); one to two years banking or related experience.

Compliance Requirements

Responsible for compliance under the requirements of the BSA, AML, OFAC and CIP related policies as well as adherence to the bank's procedures to fulfill the requirements of the regulations.  Must report any unusual or suspicious activity involving customers or fellow employees to the BSA Department. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in a professional banking environment and routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners. The role requires maintaining a high level of professionalism, confidentiality, and attention to detail in all interactions.
 

This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate office or banking center setting with a moderate noise level and a dynamic, collaborative, and inclusive workplace where innovation thrives.   Frequent direct contact with clients and team members. This role typically requires travel.

This job description reflects management's assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.  Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs.  This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion. 

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Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights