RECEPTIONIST (70150)

Job DetailsJob Location: Alpine Skilled Nursing and Rehabilitation - RUSTON, LA 71270Job Shift: AnyWe are looking for a front desk receptionist who has a positive personality, communicates well and is friendly and energetic.  Principal Responsibilities Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities. Resolves customer requests, questions and complaints; provides information to improve customer service. Serves as liaison between residents and other departments. Serves as role model to foster superb customer service. Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents; Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence. Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires. Announces notifications over public address system. Updates resident directory including resident’s names, room locations, and telephone extensions. Arranges for service of office equipment. Other duties, responsibilities and activities may change or assigned at any time with or without notice. Qualifications High school diploma or equivalency preferred. One year’s work experience in a nursing home environment preferred.