Position Summary

We are growing our remote team and looking for friendly, organized individuals who enjoy assisting others and providing a positive customer experience. As a Guest Support Advisor, you will help travelers navigate the planning process by answering questions, researching vacation possibilities, organizing requested services, and providing dependable follow-up.

This opportunity is open to candidates from a variety of professional backgrounds. Previous travel-industry experience is not required. New team members receive training, access to supplier resources, and continued education to build confidence in the role.

Responsibilities

Learn about preferred destinations, dates, budgets, accommodations, and activity interests
Research resorts, hotels, cruises, transportation, tours, excursions, and other getaway experiences
Identify suitable possibilities based on each traveler's priorities and requests
Provide clear information to help clients understand and compare available choices
Assist with coordinating selected services through approved supplier platforms
Organize reservation details, confirmations, itineraries, schedules, and relevant documentation
Keep clients informed about important updates, deadlines, and next steps
Follow up when additional information or decisions are needed
Respond to routine reservation questions and assist with modifications or special requests
Check traveler information and booking details for accuracy
Maintain organized records of client interactions and active arrangements
Continue developing destination and supplier knowledge through ongoing education

What This Opportunity Includes

100% remote opportunity within approved regions
Flexible part-time and full-time scheduling
Beginner-friendly onboarding and training
No previous professional travel experience required
Ongoing guidance and virtual team support
Supplier and destination education
Opportunities to develop customer service, communication, and coordination skills
Performance-based incentives and recognition opportunities
Qualifying travel discounts and industry benefits
Collaborative remote team environment

Qualifications

Clear and professional written and verbal communication skills
Strong customer-service and active-listening abilities
Friendly, helpful, and dependable approach
Strong organization and attention to detail
Ability to manage several client requests and deadlines
Comfortable researching information and comparing options online
Willingness to learn new systems and digital tools
Adaptable when schedules, availability, or customer needs change
Practical problem-solving and decision-making skills
Reliable follow-up and effective time management
Self-motivated and able to work independently
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries

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