Client Support Specialist (CSS) - CNA & Janitorial Encouraged to Apply!

Client Support Specialist (CSS)

Full-Time | $21/hr | Sacramento, CA

Our Mission

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.

Position Summary

The Client Support Specialist (CSS) is a non-clinical operational support role responsible primarily for maintaining clean, safe, and orderly program environments while supporting basic client needs such as meal service and room readiness. This position plays a critical role in site operations by ensuring client living areas, common spaces, and service areas meet cleanliness and safety standards.

The CSS also performs limited client-facing support functions such as meal distribution, basic observation, and reporting concerns to licensed or supervisory staff. This role does not provide clinical care and works as part of an interdisciplinary team to support overall program operations.

The Client Support Specialist supports CalAIM-covered services in a non-clinical capacity and works as part of an interdisciplinary team, escalating clinical, safety, and behavioral health concerns to licensed staff as required

Essential Duties and Responsibilities

Environmental Services / Janitorial Operations (Primary Function)

• Perform daily cleaning and upkeep of assigned client rooms, restrooms, common areas, and staff spaces
• Ensure rooms are clean, safe, and ready for occupancy at shift change
• Empty trash, replace liners, and maintain sanitation standards throughout assigned areas
• Clean and disinfect high-touch surfaces (tables, chairs, door handles, railings, counters, etc.)
• Sweep, mop, and spot-clean floors as required
• Support linen management, including stocking clean linens and removing soiled linens to designated areas
• Restock cleaning supplies, PPE, and basic site materials as assigned
• Properly store cleaning equipment and materials at end of shift
• Report maintenance, safety hazards, or supply shortages promptly

Food Service & Meal Support

• Assist with meal preparation setup, distribution, and cleanup in accordance with site protocols
• Serve meals and beverages to clients in a respectful and orderly manner
• Maintain cleanliness of kitchen and meal service areas, including counters, tables, sinks, and floors
• Support dishwashing, trash removal, and restocking of meal service supplies
• Always follow food safety and sanitation guidelines.

Basic Client Support & Observation (Non-Clinical)

• Provide limited non-clinical assistance related to daily routines (meal access, room readiness, basic mobility support as trained)
• Observe client wellbeing and report changes in condition, behavior, or safety concerns to licensed or supervisory staff
• Maintain professional boundaries and client dignity
• Utilize non-clinical de-escalation techniques when appropriate and escalate concerns promptly

Documentation & Communication

• Complete required cleaning checklists, shift logs, and incident reports accurately and on time
• Communicate operational needs, safety issues, and task completion to team members and supervisors
• Participate in shift handoffs as required

Team & Operations Support

• Collaborate with coworkers to complete shared operational tasks
• Assist with site readiness, supply stocking, and general upkeep during busy periods
• Follow supervisory directions regarding daily priorities and assignments
• Maintain a cooperative, professional attitude and contribute positively to team workflow