Customer Service Representative

Bell Brothers is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction.

This position is in-office, in the city of Sacramento.

Schedule:

We ask that our candidates have open availability, as shifts can vary

Why Join Bell Brothers?

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities – We promote from within.
• Comprehensive Benefits:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, holidays, and sick leave
  • Positive Work Environment: Supportive and team-oriented.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Qualifications:

• 3–5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Physical Requirements:

Ability to sit for extended periods with clear speech and listening abilities.

Work Conditions:

• Use standard office equipment, including computer, phone, copier/scanner, etc
• Ability to work at a computer for long periods of time
• Project timelines and deadlines may often require more than 40 hours per week
• Ability to stand, walk, kneel, stoop, crouch, and climb as well as lift, carry, and/or move up to 25lbs
• Ability to work in a noisy work environment