Enterprise Client Success Manager

Location: Sacramento, CA (100% Onsite, Monday–Friday)

Serve Our Top Enterprise Accounts. Drive Growth. Build Executive Partnerships.

Are you ready to lead best in class relationships with some of the most valuable clients in the business?

As an Enterprise Client Success Manager at MyOutDesk, you'll step into a highly strategic, client-facing role where your ability to build trust and drive results directly shapes the success of our key accounts.

You'll work side-by-side with executive stakeholders, acting as a trusted advisor who shapes long-term strategy, drives operational excellence, and unlocks multi-year revenue growth. You'll champion the customer's perspective internally while spotting expansion opportunities that create measurable impact.

If you thrive in executive-level conversations, have experience in navigating complex business challenges, and have a track record of growing enterprise accounts, this is your next move.

The Impact You'll Make:

Our Enterprise Client Success Managers are responsible for serving, managing and growing relationships with MyOutDesk's their assigned key clients. You'll partner with business line and department managers, as well as C-suite executives, influence business decisions, and create long-term partnerships that drive retention, expansion, and sustainable growth.

This is more than account management; this is a strategic leadership role focused on delivering exceptional client outcomes, uncovering growth opportunities, and becoming a trusted advisor to global organizations.

What You'll Own:

Executive Relationship Management

• Serve as the primary strategic advisor for a portfolio of Key Accounts.
• Build trusted relationships with line and department managers, C-suite executives and senior decision-makers.
• Lead Quarterly Business Reviews (QBRs).
• Deliver executive presentations focused on business outcomes and growth opportunities.
• Multi-thread relationships across multiple departments and stakeholders.

Strategic Account Growth

• Develop annual strategic account plans and multi-year growth roadmaps.
• Identify account expansion opportunities across existing enterprise customers.
• Drive revenue growth through consultative business conversations.
• Partner with key stakeholders on expansion initiatives.
• Build long-term account strategies that maximize customer lifetime value.

Client Success & Retention

• Ensure exceptional client satisfaction across your portfolio.
• Maintain outstanding client retention while growing existing business.
• Lead complex issue resolution with urgency and professionalism.
• Proactively identify risks before they impact the client experience.
• Create ongoing experiences that turn clients into loyal advocates and referral partners.

What Success Looks Like in Your First Year:

In this role, you'll build lasting partnerships with your portfolio of key clients while delivering measurable business impact. Success means:

• Driving consistent growth across your portfolio through strategic account expansion and increased net seats placed with the clients.
• Strengthening long-term client partnerships by maintaining exceptional retention and account health.
• Becoming a trusted advisor to internal and external stakeholders through strategic planning, executive business reviews, and consultative guidance.
• Delivering an exceptional client experience that results in high customer satisfaction and long-term loyalty.
• Solving complex business challenges quickly and effectively while coordinating cross-functional teams
• Identifying new opportunities to increase client value and expand existing partnerships.
• Building a portfolio of enterprise clients who view MyOutDesk as an indispensable business partner.

Required Experience:

• 7+ years of Enterprise Account Management, Client Success Management, Key Account Management, in a services based industry
• Proven success growing existing enterprise accounts while maintaining exceptional client retention
• Experience managing long account management cycles and complex enterprise relationships
• Strong executive presence with outstanding verbal, written, and presentation skills
• Experience leading Quarterly Business Reviews (QBRs)
• Strategic consulting experience with executive stakeholders
• Experience managing multiple decision-makers across large organizations
• Strong business acumen with the ability to influence executive-level conversations
• Salesforce CRM experience (or comparable CRM platform)
• Exceptional organization, prioritization, and time management skills

Preferred Industry Background:

• Business Process Outsourcing (BPO)
• Staffing & Full Cycle Recruiting
• Workforce Solutions
• Professional Services
• Managed Services
• Service-based solution sales
• Human capital or talent solutions

Candidates from fast-growing, mid-sized organizations who know how to build relationships, solve problems creatively, and drive results without relying on large support teams are highly encouraged to apply.
 

MyOutDesk is a global staffing and talent solutions company with nearly 20 years of experience helping businesses scale through high-performing remote teams. With operations across the United States, Latin America, and Africa, we deliver world-class talent while prioritizing collaboration, career growth, and work-life balance.

Recognized as a Top 50 Fastest-Growing Company and an Inc. 5000 award winner, MyOutDesk is committed to long-term success for both our clients and our people. Join us and be part of a global team built for impact.