Field Service Manager - Commercial Laundry

The team you will be a part of

This role in summary

The Field Service Manager will oversee approximately 25 accounts across the Northwest U.S. and Western Canada, requiring deep technical expertise in commercial laundry equipment and a 50% travel commitment. This remote role involves training distributor technicians, managing quality resolutions, and applying strategic problem-solving to maintain strong customer-supplier relationships. Candidates must be self-starters residing in or willing to relocate to the region to succeed in this fast-paced, goal-oriented environment.

Your responsibilities will include

• Technical Training: Educate technicians on commercial laundry products and conduct ride-alongs to provide hands-on feedback.
• Stakeholder Management: Build and maintain strong working relationships with key partners and stakeholders.
• Cross-Functional Collaboration: Partner with engineering, manufacturing, and sales teams to resolve issues and execute strategies.
• Problem Solving: Diagnose technical issues and manage quality resolutions for customers.
• Process Improvement: Drive lean learning processes to ensure fast, efficient execution of service goals.
• Customer Excellence: Develop and maintain best-in-class service standards for all accounts.
• Communication: Utilize excellent interpersonal and presentation skills for both written and verbal reporting.
• Autonomous Teamwork: Work supportively within a team environment while requiring minimal direct supervision.

Minimum requirements

• Education: Bachelor’s degree in Business, Engineering, or a related field required
• Experience: 5+ years of hands-on experience with commercial laundry products
• Technical Troubleshooting: Ability to interpret schematic diagrams and use diagnostic tools on high-voltage and gas systems
• Core Competencies: Proveninterpersonal and communication skills with a demonstrated ability to think independently and manage complex processes with high attention to detail

Preferred skills and experiences

• Advanced Diagnostics: Expert proficiency with multimeters and manometers to troubleshoot high-voltage and gas-powered systems.
• Schematic Interpretation: Ability to read and interpret complextechnical diagrams to identify root causes and ensure equipment safety.
• Process Improvement: Knowledge of LEAN, Six Sigma, and Project Management methodologies to drive operational efficiency.
• Training & Facilitation: Superior presentation skills for delivering technical training via e-learning or in-person sessions to all employee levels.
• Strategic Execution: Strong ability to manage project scope and risks while leading teams through change management processes.

Compensation Data

Compensation: $54,950 - $109,900 + Annual Bonus

Visit Whirlpool Careers here for Benefits information

What we offer

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! 

Additional information

Whirlpool’s Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day.  We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. 

• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.

• Sabbatical - Four weeks paid leave after every five years of service.

#LI-NZ2