Senior Facilities Technician / Field Manager

Masterline Facilities – Northern California
Full-Time | Competitive Pay + Benefits

About Us

Masterline Facilities is a family-founded, multi-state facilities maintenance and construction company trusted by leading national brands.

We’re more than a contractor—we’re a long-term partner to our clients and a team that takes care of its people. Built on honesty, craftsmanship, and reliability, we’ve created a workplace where technicians stay, grow, and build long-term careers.

“I’ve worked in this industry for 33 years now and I can say that this is one of the best families I’ve been part of. Mike and Maria (the owners) have been the reason. They don’t just offer you a job—they offer you the opportunity to be part of their family. Their humbleness and kindness are the reason I’m here.”

— Marcos M., Employee of 18 Years

Position Overview

Masterline Facilities is looking for an experienced Senior Facilities Technician / Field Manager to help lead our field operations throughout Northern California.

This is a hands-on leadership position for someone who knows the trades, understands commercial facilities maintenance, and is comfortable taking ownership of a market.

You won't just be managing from behind a desk. You'll be in the field supporting technicians, troubleshooting difficult service calls, checking job quality, communicating with customers, and stepping in to perform work when needed.

We're looking for someone who can be a trusted senior resource for both our technicians and our office—someone who sees a problem, takes ownership, and helps get it solved.

Responsibilities

• Lead and support technicians throughout the Northern California market
• Perform and oversee commercial facilities maintenance and repair work
• Troubleshoot complex plumbing, electrical, handyman, and general facility issues
• Provide technical guidance and field support when technicians need assistance
• Visit jobsites to inspect work, troubleshoot issues, and ensure quality standards are being met
• Help train, mentor, and develop field technicians
• Assist with coordinating field work based on technician experience, job requirements, and location
• Respond to service calls and emergencies when needed
• Communicate professionally with customers, facility managers, dispatch, and project management
• Help resolve customer or field issues quickly and professionally
• Identify additional repairs or work needed while on-site and communicate findings to the office
• Ensure technicians are completing accurate work-order notes, photos, and documentation
• Reinforce company safety procedures, policies, and field standards
• Monitor proper use and care of company vehicles, tools, and equipment
• Assist management with technician performance, field operations, staffing needs, and opportunities for improvement
• Help Masterline continue to build a strong, reliable Northern California field team

Qualifications

• 5+ years of commercial facilities maintenance, service, or construction experience
• Previous experience as a senior technician, lead technician, supervisor, foreman, field manager, or similar role preferred
• Strong working knowledge of multiple trades, including plumbing, electrical, handyman, and general facility maintenance
• Excellent troubleshooting and problem-solving skills
• Ability to evaluate the quality of work performed by other technicians
• Strong leadership skills and the ability to earn the respect of a field team
• Comfortable making independent decisions and taking ownership of problems
• Strong customer service and communication skills
• Organized and able to manage multiple priorities and service calls
• Comfortable using mobile apps for work orders, photos, notes, scheduling, and communication
• Valid driver's license and acceptable driving record
• Reliable, punctual, professional, and accountable
• Commercial retail and restaurant facilities experience strongly preferred
• Trade licenses, OSHA training, EPA certification, or other industry certifications are a plus

What We're Looking For

We're looking for someone who knows the work and knows how to lead people.

You should be able to walk onto a jobsite, understand what's happening, troubleshoot the problem, communicate a solution, and make sure the job gets completed correctly.

We want someone technicians can call when they get stuck and someone management can trust to represent Masterline when we're not standing there.

This is a great opportunity for an experienced technician or field supervisor who still enjoys being hands-on but is ready for more responsibility, leadership, and long-term growth.

What We Offer

• Competitive compensation based on experience and leadership background
• Overtime opportunities
• Company vehicle for qualified employees
• Steady, year-round work
• Paid training and advancement opportunities
• Opportunity to take a leadership role in Masterline's Northern California operations
• Supportive, family-driven company culture
• Work with leading national retail, restaurant, and commercial brands
• Modern tools and systems, including ServiceChannel, FieldProMax, and mobile dispatch
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Why Masterline?

• Family-owned and operated
• Long-term employees, many with 10+ years of service
• Leadership that understands and respects the trades
• We do what we say and stand behind our work
• Opportunity to help shape and grow an expanding market
• Advancement opportunities as Masterline continues to grow
• You're treated with respect—not like a number

Job Type: Full-time
Work Location: Field-based throughout Northern California