About the Role

Location: Saginaw, Michigan (On Site)

Are you …

convenient to the Saginaw area
a critical thinker
a problem solver
good working on your own and with a team
open to learning new things
and have at least a year of customer service experience*?

This could be an interesting role for you! You'll find steady work, supportive leaders, good benefits and advancement opportunities here.

The position offers work-life balance (consistent M-F, 8 a.m. - 5 p.m. schedule) and flexibility (paid time off).

*e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers

Pay Transparency

This position starts at $14 per hour.

What’s Involved

As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you’ll manage inbound and outbound documentation and communications related to vehicle buybacks
(Note: This is not a call center position and does not involve customer interaction)
We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents
No automotive experience needed! We’ll train you on everything you need to know
Your team is right there with you to serve as a resource

What You’ll Do

Audit and set up new cases, attaching required documents
Assemble and mail packets
File and retrieve archived documents in the center
Ensure physical files are complete for assigned cases
Identify, research and resolve any issues with documents
Understand lemon law requirements regarding titling
Develop title competency in all 50 states
Work with state DMV staff and Attorneys General offices on titling
Become familiar with project operations and workflow processes
Communicate with teammates
Meet deadlines throughout the day
Report on daily activity
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Location

This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it’s like working on our campus:

(direct link to video: https://mrly.info/wi7)

Friendly, casual environment
Corporate office in Saginaw Township, close to shopping and restaurants
Access to free on-site workout facility
Perks like tickets to local events

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

Be organized, able to meet deadlines
Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail
Critical thinking skills
Able to communicate and work effectively with a team
Computer navigation and Microsoft Office skills
Able to learn new computer programs as needed

Eligibility Requirements

Must have the ability to pass a pre-employment background check and drug screen
Able to work on site at our office in Saginaw, Michigan, daily
High school diploma or equivalent
One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably

Nice to Have

Three or more years of customer care experience

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

Learn more about this Employer on their Career Site

Administrative Assistant (On Site)