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Description
Job Summary:
The Agent Services Coordinator is a dynamic, customer-focused role responsible for supporting real estate agents and clients while managing various office operations. This individual serves as the primary point of contact for agents and customers, ensuring a professional and welcoming environment. The Agent Services Coordinator assists with administrative duties, training, marketing, and maintaining office systems, striving to provide excellent service and facilitate smooth operations. A strong communicator with excellent organizational skills, this role plays a vital part in ensuring agents have the tools and support they need to succeed in their business.
Duties/Responsibilities:
MAINÂ
Acts as the "face of the company," greeting customers as they enter the office, call in, or visit the office, and presenting a professional image to current or potential customers.
- Following opening and closing procedures each day to prepare the office for business.
- Signing for deliveries, collecting mail, sending outgoing mail, etc.
- Training new agents on our technology and systems, studying/learning new systems, and answering questions about those systems.
- Processing and training new agents in our office following our onboarding process.
- Working with Marketing on our resources for agents including business cards, postcards, print ads and social media including Facebook posting/boosting as applicable.
- Communicating with Accounting and Relocation as needed.
- Retention – Keeping a list of phone/email rosters, birthdays, renewals, CE due dates, etc.
- Processing new listings, pending, closed, and cancelled deals in Google Sheets, maintaining confidential information for all agents and their clients.
- Auditing files and Escrow Instructions, ensuring Manager audits as well.
- Keeping updated on all title/lender status updates as well as escrow instructions.
- Submitting Home Warranties and Data collection forms.
- Ordering office supplies and signs with management approval.
- Updating and maintaining our voicemail system.
- Maintaining the floor schedule, if applicable.
- Setting up the training area for meetings and events and cleaning up after.
- Maintaining the kitchen, refrigerator, trash, etc.
- Assisting agents in whatever they need to embody a servant leadership mentality.
SECONDARYÂ
- Weekly BlueSync attendance/watching of recording.
- Monthly 3rd @ 3 attendance/watching of recording.
- Monthly Staff Meeting attendance
- Bi-yearly in-person ASC training attendance.
- Weekly huddles, as applicable.
- Assisting Manager in whatever additional tasks need to be done.
Requirements
Skills/Abilities:
- Professional demeanor and attire.
- Warm, inviting personality.
- Ability to multi-task and keep up with a fast-paced environment.
- Self-directed; ability to work both independently and in a team environment.
- Ability to learn new skills rapidly and accurately and attend all company provided training both virtually and in-person as invited when applicable.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Computer skills:
- Basic (typing, basic spreadsheets, emails, and using real estate software systems)
- Real Estate (understanding of all corporate and company proprietary technology with ability to train agents on technology, including but not limited to, one-on-one training and lunch-n-learns).
Education and Experience:
- High school diploma or equivalent required; college preferred.
- Proficiency with Microsoft Office and Google Suite software.
- Experience with Adobe InDesign
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to perform general cleaning to light maintenance work.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Monday - Friday, 10:00am-3:00pm
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Salary Description
$17.00-$19.00/hour
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