What We Need

Corpay is currently looking to hire a Customer Service Representative within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will support clients by coordinating service accommodations, including temporary housing or hotel placements, while delivering exceptional customer service and ensuring clear communication throughout the process. You will report directly to Customer Service Supervisor and regularly collaborate with cross-functional teams across the lodging department.

How We Work

As a Customer Service Representative, Corpay will set you up for success by providing:

Hybrid workspace in St. Charles, IL
Company-issued equipment
Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Communicating with clients to assess and meet service needs
Coordinating temporary housing or hotel accommodation based on client requirements
Explaining procedures, costs, and timelines clearly and compassionately
Utilizing internal tools and external platforms to search and confirm reservations
Negotiating rates and coordinating directly with property managers or hotels
Handling escalated service issues with professionalism and care
Maintaining accurate and timely documentation in internal systems
Managing tasks and follow-ups related to check-ins, extensions, payments, and communications
Supporting the department by answering incoming calls and emails
Performing additional duties as assigned

Qualifications & Skills

High school diploma or equivalent required; college degree preferred
Minimum 2 years of customer service or administrative experience
Proficiency with Microsoft Office (Excel, Word, Outlook)
Strong written and verbal communication skills
Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting
Demonstrated problem-solving ability and sound judgment
Experience with customer databases or case management systems is a plus
Ability to work collaboratively and independently

Benefits & Perks

Medical, Dental & Vision benefits available the 1^st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

Pay Transparency

This salary range is provided for Illinois which require such disclosure. Where a position or applicant may fall into a particular wage range depends on several factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15.00 - $19.00 per hour.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
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