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Client Services Coordinator for First Ring BDC (An Extension of Motor Works Auto Repair)
About First Ring
First Ring provides inbound call handling and scheduling services for independent automotive repair shops. We act as an extension of our clients’ front desks—helping them reduce missed calls, improve customer experience, and stay focused on running their businesses.
We’re growing quickly and are looking for a Client Services Coordinator to support our clients, internal teams, and daily operations as we scale.
Role Overview
The Client Services Coordinator supports client relationships, service quality, and operational processes. This role serves as a key link between clients, call representatives, leadership, and technical partners.
The ideal candidate is organized, detail-oriented, communicates well, and takes ownership of tasks from start to finish.
Key Responsibilities
Client Support & Communication
- Serve as a primary point of contact for assigned clients
- Conduct regular check-ins and follow-ups to ensure client satisfaction
- Track client feedback and ensure concerns are resolved in a timely manner
- Maintain accurate client records and service expectations
Reporting & Data
- Prepare and distribute weekly client reports
- Monitor call volume, missed calls, and key performance metrics
- Flag trends or concerns to clients and leadership
Basic Technical & System Support
- Assist with setup and maintenance of phones, headsets, and workstations
- Troubleshoot basic issues related to computers, phones, and call routing
- Coordinate with our phone system vendor to resolve issues and make updates
(This is not a full IT role—advanced issues are escalated as needed.)
Internal Coordination
- Communicate client needs and updates to internal teams
- Support client onboarding and offboarding
- Help maintain internal documentation, workflows, and client tools
- Assist with materials for demos, sales efforts, and industry events
Qualifications
- Strong written and verbal communication skills
- High attention to detail and strong follow-through
- Comfortable working with data, spreadsheets, and reports
- Ability to manage multiple priorities in a fast-paced environment
- Basic technical aptitude and problem-solving skills
Preferred Experience
- Client services, operations, or account management experience
- Call center, BDC, or service-based business experience
- Familiarity with phone systems or call routing platforms
- Automotive industry experience is a plus, but not required
What Success Looks Like
- Clients feel supported and confident in our services
- Issues are identified and resolved proactively
- Reports are accurate and delivered on time
- Internal teams are aligned on client expectations
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