Installation Field Service Tech

Description

Installation Technician: Powering Precision Machinery in the Field

Are you a hands-on problem solver who enjoys travel, working with advanced machinery, and delivering excellent customer experiences? Join Park Industries as an Installation/Field Service Technician 1, where you’ll install and service state-of-the-art stoneworking equipment across the United States (and occasionally beyond). In this customer-facing role, you’ll represent Park’s ParkWAY values while ensuring every machine performs to specification and every customer feels confident in its operation.

This position is expected to travel at least 90% of the time. You can be located throughout the United States but must be within 60 miles of an approved major airport. To support your travel, you'll receive travel-related benefits, and the role requires the ability to rent a vehicle and travel via commercial airlines. If you enjoy being on the road, working directly with customers, and experiencing different locations, this position offers plenty of opportunities to do so.

Requirements

Who We Are

Founded in 1953, Park Industries is the largest North American manufacturer of stoneworking machinery, headquartered in the vibrant city of St. Cloud, Minnesota. We’re a family-owned business with a commitment to innovation, quality, and customer satisfaction. Under the Schlough family’s third-generation ownership, Park Industries remains dedicated to pioneering state-of-the-art solutions with industry-leading service and support.

What You’ll Do

As an Installation/Field Service Technician 1, you’ll play a key role in bringing our machines to life and supporting customers in their day-to-day success. Key responsibilities include:

• Machine Installation: Install Park Industries equipment to precise specifications at customer sites and secure customer sign-off upon completion.
• Service Support: Perform service work on equipment not meeting specifications, ensuring reliable operation before leaving the customer site.
• Customer Training: Demonstrate machine features, train customer personnel on safe and efficient operation, and provide coaching as needed.
• Customer Interaction: Represent Park with professionalism, building customer confidence through friendly, supportive, and expert communication.
• Documentation: Accurately complete time entry, expense reports, job reports, and daily documentation to maintain service records.
• Team Collaboration: Support other departments, contribute to special projects, and perform machine testing when assigned.

This position is expected to travel at least 90% of the time. You can be located throughout the United States but must be within 60 miles of an approved major airport. In addition, you must be able to rent a car and travel by commercial flights.  

Experience and Qualifications

Education:

• High School Diploma or equivalent (required)
• Robotics, Mechanization, Electronics, Hydraulics, or CNC Machine Tool diploma (preferred)

Experience:

• 1–2 years of experience in a manufacturing environment (required)
• Experience with CNC or stone equipment maintenance (preferred)

Technical Skills:

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with ERP systems (such as JDE) and collaboration tools (Teams, SharePoint)
• Familiarity with AutoCAD/Inventor or comparable 3D modeling software
• Ability to effectively use basic hand and power tools, including measuring devices

Why Join Us

At Park Industries, you’ll be part of a team that values innovation, precision, and service. As an Installation Technician, you’ll directly impact customer satisfaction while gaining hands-on experience with cutting-edge machinery. We offer a competitive benefits package, including health, vision, and dental insurance, a 401k plan, HSA and FSA accounts, tuition reimbursement, and more.

Pay Transparency Statement

In accordance with pay transparency regulations, the anticipated starting hourly rate for this position ranges from $22.00 to $27.00. Please note that the range provided is an estimate and not a guarantee; the final offer will be determined based on factors such as experience, education, location, and assigned shift. Full-time employees may also be eligible for variable compensation, company-wide incentives, and a comprehensive benefits package. Additionally, the availability of benefits and programs may vary depending on the hire date, employment type, and hours worked.

Ready to Power What’s Next with Park Industries?

If you’re ready to take your skills on the road, install world-class machinery, and deliver exceptional customer experiences, apply today and join a team that values innovation, service, and growth!