Guest Support Representative

Description

Join our Guest Support Team!

Are you passionate about helping others and providing exceptional customer service?
The Guest Support Representative is a vital part of our Guest Support Team, responsible for ensuring a seamless and positive experience for our customers by resolving inquiries, managing concerns, and supporting account management. This role is perfect for someone who thrives in a fast-paced environment and loves building lasting customer relationships.

Be part of a team where your impact goes beyond just the job—it helps foster customer loyalty, drives satisfaction, and supports our company’s growth. We’re a people-focused business that just happens to wash cars, and together, we make every day shine. Ready to make a difference? Let’s do this!

Why You’ll Love It Here:

• A Customer-Centric Role with Impact: Play a key part in delivering top-tier service, ensuring customer satisfaction, and contributing to customer retention.
• We Offer a Competitive Hourly Rate: Starting at $18-$22 per hour, with potential for higher compensation based on experience and qualification.
• Real Growth Opportunities: Take advantage of leadership development, career advancement, and skill-building opportunities.
• Comprehensive Benefits: Paid Time Off (PTO), Health Insurance, Employee Assistance Program (EAP), Dental, Vision, Health Savings Account (HSA), Matching 401(k), Free Car Wash Pass for two household vehicles, and Tuition Reimbursement after just 6 months.

Requirements

What You’ll Do:

Customer Support:

• Provide top-tier customer service via inbound and outbound phone calls, as well as text and email.
• Assist customer inquiries, complaints, and account management with professionalism and empathy.
• Serve as the first point of contact for customer service across all locations.

Customer Retention:

• Assist in managing guest memberships.
• Conduct follow-up calls with customers to ensure satisfaction and retention.
• Research and escalate issues as needed to resolve customer concerns.

Conflict Resolution & Feedback:

• Mediate conflicts between customers and employees to find positive solutions.
• Provide feedback to management on ways to improve service and reduce risks.

On-Site Support:

• Occasionally work on-site to gain firsthand experience of operations.
• Must be willing and able to periodically work on-site and stand for long periods of time.

Required Qualifications:

• 1-3 years of customer service experience in a fast-paced environment.
• Experience in handling customer inquiries, conflict resolution, and account management is a plus.
• Excellent verbal and written communication skills.
• Ability to maintain a level head in high-stress situations.
• Strong problem-solving and troubleshooting skills.

Position Details:

• Full-Time, Non-Exempt
• In-office position
• Comfortable with occasional on-site work and standing for long periods.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Specific vision abilities required, including close vision.
• Availability for Saturday shifts as part of the regular schedule.

Ready to Join Us? Apply now and be part of a team where your contributions make a real difference. With a supportive team, exciting challenges, and growth opportunities, Tagg-N-Go Car Wash is the place to take your career to the next level!