In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Digital Manufacturing Operations Specialist

Summary/Objective 

The Digital Manufacutring Operations Specialist is an experienced, hands-on SME responsible for supporting, optimizing, and continuously improving shop floor execution processes. The role serves as the primary (Key Super User bridge between Operations, Engineering, and IT to ensure digital applications effectively provide reliable, compliant, and efficient production and packaging execution. This position acts as the site subject matter expert for shop-floor systems, providing user support, troubleshooting, continuous improvement, and operational readiness while ensuring GMP compliance and data integrity. The role also supports cross-functional collaboration, real-time issue resolution, and adoption of standardized business processes across the manufacturing site.

Key Responsibilities

Serve as the site Subject Matter Expert (SME) for system functionality, process execution, and continuous improvement
First point of contact for end users: Primary contact for operators; resolve issues or escalate to IT/Engineering
System user support: Guide correct use of MES/ERP/serialization systems (how to), providing hands-on support to manufacturing applications, including troubleshooting, root cause analysis, and real-time issue resolution
Process expert: Ensure consistent systems execution of production and packaging processes in line with standards
Analytics: Support real-time data flow, visibility, and analytics to enable insights that will improve production, quality, and release processes
OT coordination: Support issues involving equipment (PLC/SCADA) and system interfaces
Training: Deliver local training as part of train-the-trainer model from BPEs. Provide technical mentorship and guidance to junior team members and users
Change support: Participate in testing (UAT), rollout, and implementation of changes
Continuous improvement: Capture user feedback and support process improvements
Compliance: Ensure GMP adherence and data integrity

Governance & Interface

BPO/BPE: Define global processes and train Key Users
Key User: Local trainer, first-line support, feedback provider
IT (Central): Owns and maintains systems
Engineering/Automation: Support equipment and OT

Core Competencies

Knowledge of manufacturing and supply chain enterprise applications/systems
Strong shopfloor process knowledge (e.g., batch processing and/or discrete manufacturing)
Hands-on, problem-solving mindset
Strong communication and training skills
Ability to bridge Operations, IT, and Engineering
Ability to influence without authority and drive cross-functional alignment
Structured and compliance-focused

Required Qualifications

Bachelor’s degree in Engineering, IT, Life Sciences, or related field
7–10 years of hands-on experience supporting and applications in a manufacturing environment
GMP knowledge required (21 CFR Part 11) - understanding of Computer System Validation (CSV) and regulatory requirements
Strong shopfloor process knowledge required, experience in pharma manufacturing/packaging preferred
Experience with MES/ERP systems (as user)
Hands-on OT understanding (PLC, SCADA, equipment interfaces)

Key Success Factors

Ability to operate effectively as both a hands-on SME and a strategic thinker
Strong on-the-ground engagement with manufacturing teams to understand real-world execution
Strong user adoption and correct system usage
Clear and effective collaboration with BPEs and IT
High compliance and data integrity

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com

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