Audio Visual Account Manager

Description

WHO WE ARE

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company but a movement reshaping the dealer landscape across the Midwest.

OUR CORE VALUES

Strive To Be Great | Do Hard Things | Stronger Together | Own It

ACCOUNTABILITIES:

• Client Relationship Management
• Business Development
• Solution Development & Sales Process
• Project Oversight & Client Experience

WHAT YOU'LL BE DOING:

Client Relationship Management

• Develop and maintain strong relationships with corporate clients and facilities teams.
• Serve as the primary point of contact for AV integration opportunities within assigned accounts.
• Identify opportunities to bundle AV solutions with furniture and interior projects through collaboration with internal teams.
• Conduct regular account reviews and strategic planning sessions with key clients.

Business Development

• Prospect and generate new AV integration opportunities within existing Continua accounts and new targets.
• Collaborate with furniture and architectural solutions sales teams to uncover opportunities to cross sell AV services to existing clients and projects.
• Respond to RFPs, develop proposals, and present integrated AV solutions.
• Maintain an accurate pipeline and activity reporting in Salesforce.
• Meet or exceed assigned sales quotas and margin targets.

Solution Development & Sales Process

• Participate in experience center tours with clients.
• Conduct needs assessments and consultative discovery meetings.
• Coordinate with AV engineers to develop system solutions, budgets, and client proposals.
• Present system concepts including conferencing solutions, digital signage, collaboration technology, sound masking, and control systems.
• Lead contract negotiations and close sales.

Project Oversight & Client Experience

• Ensure successful project handoff to project management and installation teams to ensure successful project delivery.
• Manage customer expectations.
• Ensure client satisfaction through project completion and post-installation follow-up.
• Identify opportunities for service agreements and ongoing support contracts.

WHAT YOU SHOULD HAVE:

• Associate’s or Bachelor’s degree in technology, business, or related field, or equivalent experience.
• 1-3+ years of experience in account management, sales, or project management within the commercial audio visual industry or a related field.
• Proficiency in Microsoft Office Suite and willingness to learn other systems and programs.
• Experience with Salesforce or other CRMs preferred. 
• Strong written and verbal communication skills.
• Ability to work effectively across multiple teams and departments.
• Able to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.
• Resourceful problem-solving skills: ability to clarify the nature of a challenge, evaluate alternatives, and propose solutions. 
• Professional communication skills; willingness to grow and invest in strong relationships with customers. 
• Ability to attend networking events outside of normal business hours, occasional out-of-state industry trainings, and customer events. 
• Ability to travel to customer sites. 
• Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 20 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones.

WHAT WE BRING TO THE TABLE:

• A State-of-the-Art Facility with incredible technology throughout and a multitude of workspaces at your disposal
• Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
• Quarterly All Company Meetings
• Community Service opportunities
• Company social hours
• Ability to use your talents and strengths to make a positive impact

DISCLOSURES:

Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.

Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Continua is a drug-free workplace.

Continua is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without 

regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status.