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What you'll be doing!
- Professional engagement: Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
- Provide resolution: Identify and prioritize urgent or escalated issues, ensuring prompt resolution
- Exceptional service: Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
- Documentation and system updates: Accurately and thoroughly document customer interactions and transactions in the CRM system
- Adherence excellence: Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of serviceÂ
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Perks you will enjoy!
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- Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across our Caleres brands
- Get Paid When You Want. Access your money as you earn it and request your earnings before payday
- Career Development and Learning Opportunities. Sharpen your skills with our Learning Database of 12,000+ courses, LinkedIn Learning, upfront education assistance.
- Benefits that Start Day One. To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
- Relaxed Dress Code. At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
- Job Training. We offer an extensive 2-week, hands on, training program to ensure you are confident in your new role and set up for success
- Recognizing You. We value the hard work our associates put in and love to reward them with food, fun events, and celebrations
- Site Perks. Conveniently located near bus and metro stations where our building includes dedicated cubicles, Grab and Go Market, and complementary coffee and soda
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Qualifications
- High School Diploma or equivalent years of experience preferredÂ
- 1-2 years of customer service, call center or retail experience preferredÂ
- Proficient in using computer systems, software applications, and telephone systems requiredÂ
Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud
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