Join our dynamic and thriving footwear company as a Representative, Advance Services in St. Louis where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What will you be doing?

Resolve Escalated Customer Issues: Handle escalated customer compliments and complaints with professionalism and empathy
Support & Mentor Associates: Provide coaching to improve problem-solving and product knowledge
Deliver Exceptional Customer Service: Reduce repeat contacts by resolving issues at the first point of interaction
Manage Workflows & Backlogs: Support incident ticket and email backlogs as needed
Drive Continuous Improvement: Track trends and provide recommendations on policies and procedures impacting customer experience

Perks you will enjoy!

Our Shoe Discounts: No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
Benefits that Start Day One: To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
Get Paid When You Want: Access your money as you earn it and request your earnings before payday
Mental Wellness: Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates
Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!

Qualifications that make you the perfect fit!

1 + year customer service, retail or related experience

Retail call center experience preferred
This position requires a credit and criminal background check
Proficiency on the computer, including excellent navigation of the internet and keyboarding skills
Multitasker: Ability to handle variety of calls across many business units, and ability to think quickly on feet
Required: Basic Microsoft Office Suite; Intermediate PC, Window, Internet, data entry and typing skills

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud

Learn more about this Employer on their Career Site

Representative, Advanced Services