Program Manager

Job Summary

Overview and Responsibilities

•    Monitor the program to ensure success of program functioning and contract goals.
•    Management of CERS provider staff and be available by phone 24 hours daily, seven (7) days a week and ability to cover nighttime hours and weekends, when needed.
•    Conduct and monitor team with Waived Testing - drug urinalysis testing.
•    Maintain SPC client tracking system and client files, documenting client progress to maintain a permanent record of client activity and act as liaison and consult with community agencies, other ministries, and program clients to maintain coordination in the treatment process.
•    Conduct comprehensive, ongoing assessments of program clients’ mental illness, physical health, housing status and other relevant needs, suicidal and homicidal risk assessments, where appropriate.
•    Compile required monthly, quarterly, and annual reports and daily/monthly paperwork.
•    Responsible for completion of departmental goals of case management and statistics for monthly program reports.
•    Monitor 30-, 60- and 90-day follow-ups on all program placement and document progress.
•    Research additional benefits available to enhance services and provide outreach to Veterans by networking with other Veteran service providers and inform employers and community groups about the services provided at St. Patrick Center (SPC).
•    Facilitate treatment planning groups, participating in setting treatment goals and plans with clients with an emphasis on facilitating personal growth and development towards recovery and wellness.
•    Coordinate purchase of supportive services (clothing, shoes, uniforms, tools, IDs, rent requests, haircuts, stipends, etc.) by verifying CTS documentation requirements are met, approving check requests according to accounting requirements and processing rent requests following established procedures.
•    Provide direct clinical services to clients on an individual and group basis in the office and in community settings, making appropriate changes in treatment plans to ensure the client’s ability to cope with internal and external stresses.
•    Refer clients to appropriate community agencies and other ministries within Catholic Charities, when needed.
•    Ensure the care model by interacting with all other ministry programs. 
•    Assist Director with day-to-day operations in the department to ensure good customer service is provided.
•    Supervise and train case management staff providing feedback related to performance, professional growth, opportunities for improvement including annual performance evaluations.
•    Coordination of weekly team meetings and routine 1:1 with individual coworkers.
•    Ensure all program policies and procedures are being followed and are responsible for Catholic Charities ministry policy regarding work hours, building security and all written personnel standards.
•    Other duties as assigned.

Knowledge and Experience Requirements

•    Requires bachelor’s degree in social work or human services related discipline or at least two years’ experience supervising case managers in the human services field.
•    First Aid Training and CPR Certification within 30 days of hire.
•    Experience in program management and staff supervision.
•    Experience Working with Veteran population, especially the unhoused, preferred.
•    Experience working with mental illness and substance use disorder.
•    Experience with wrap-around services.
•    Experience in conducting home visits.
•    Knowledge and understanding of area/community resources to provide appropriate referrals
•    Knowledge of federal, state and agency policies of HIPAA.
•    Requires driver’s license (MO residents require Class E).
•    Requires auto insurance and personal vehicle.

Skills and Competencies Required

•    Commitment to continual personal and professional growth.
•    Openness to learning new approaches and willingness to take on new tasks.
•    Ability to conduct and submit waived testing per program guidelines.
•    Ability to conduct and monitor team conducting suicidal and homicidal risk assessments. 
•    Ability to keep healthy boundaries and handle confidential information effectively.
•    Ability to remain calm in stressful situations.
•    Ability to follow, understand, and meet grant requirements including paperwork.
•    Ability to engage and work with community agencies and programs.
•    Ability to collaborate and work with clients, colleagues, volunteers, and community providers while demonstrating values of Catholic Charities. 
•    Capability to respect ethnic and cultural diversity within various settings and in a team environment.

Resources for Which Accountable

•    Recruits, interviews, hires, and trains program staff (Case Managers and Engagement Specialists).
•    Oversees the daily workflow of the program.
•    Provides constructive and timely performance evaluations.
•    Handles discipline and termination of employees in accordance with ministry policy.