Client Service Coordinator

About the Role:

Wilder’s Aging Services follows a person-centered approach, valuing the uniqueness of each individual through our philosophy, policies, and service delivery. Join a collaborative team that supports the health and independence of older adults as they age and receive care in the community, which is critical to Wilder’s mission of improving lives today and for generations to come. 

As a valued team member, you will provide client service coordination and compliance support to assigned service areas. Coordinate incoming client referrals and manage the intake process. Work collaboratively with internal and external partners to connect clients and their families to services.  Support the Director of Aging Services by managing regulatory compliance to ensure adherence to state and federal licensing regulations. Provide backup support to other admin roles as required.

Qualifications:

An associate’s degree in gerontology, business, human services, social work, or another related field is required. Strongly related work experience of at least 2 years may be exchanged for the AA degree. At least 3 years’ experience with program administration or service coordination required. A bachelor’s degree in gerontology, business, human services, social work, or another related field is preferred along with experience working in a health care setting and with older adults. CPR and First Aid certification are also preferred.

About Company:

At Wilder, we know that supporting whole families starts with supporting the whole person - including our employees. When you work here, you’re not just part of a workplace; you’re part of a community committed to growth, belonging, and well-being. We believe that when our staff thrive, the families and communities we serve thrive too.

We offer a whole family centered Total Rewards package, with competitive pay and benefits - including health, dental, basic life, disability, paid leave, 401k with employer match, wellness programs, tuition benefits for eligible academic programs, professional development funding, and employee resource groups. There is no waiting period for benefits.  Health and dental coverage begin on your first day of employment for eligible employees. Eligible federal loans may also qualify for deferment through the Public Service Loan Forgiveness Program (PSLF). 

Wilder is a nonprofit community organization that works to see all people thrive.  We champion stability and wellness through direct services, advocacy, and research. Learn more at https://www.wilder.org/  

Online Application Information

Our application system works best using Chrome and attaching documents in PDF or Word format. Postings close at midnight Eastern Standard Time.  

There are four sections to the application process, please follow these instructions carefully: 

1. Contact information.Be sure to fill outall ofthe required fields (marked with a red *). 

1. Verification of email address. Enter the code sent to your email address.

1. Enter Address

1. Resume and cover letter section. First upload your resume in the resume section,then upload your cover letter and any other required documents mentioned in the job posting in the second upload area.

1. Questions. Answer “How did you hear about this job/posting?” question and other required questions if applicable. 

1. Equal Employment Opportunity Commission Questions (EEO). Weare required toask these questions to meet state and federal compliance requirements. Your response is voluntary. If you prefer not to answer these questions you can skip them,but you must check the box labeled “I have read the above invitation to self-identify as an individual with a disability”

1. Review andEdit. Here you can review and editsectionsas necessary.

Job offers will be contingent on the applicant ‘s proof of authorization to work in the United States and successful completion of a background check and/or other required screenings.