Senior Manager of Operations, Waxing the City

Purpose/Impact: (Duties & Essential Functions)

 Field Operations – 40% of role 

• Engage with Franchisees and front-line teams to gather data and form solutions to improve the operational model and / or best practices  
• Responsible for maintaining an up-to-date, accurate and easy to use Operations Manual - the source of truth for all Franchise policies and standard operating procedures for the brand 
• Gather firsthand, front line feedback from Franchisees and teams on new initiatives, process improvements and best practices through all available channels including site visits 
• Become an operational expert through fully understanding best practices and gaps within our studios; provide recommendations and plans to fill the gap 
• Partner with corporate field leadership & Franchisees to identify gaps in operational consistency, customer experience and / or areas to improve unit profitability, and support design and implementation of solutions  
• Support and Drive business objectives of Corporate Studios in alignment with overall business plans.  

Strategy Implementation + Adoption – 45% of role 

• Lead national rollout of strategic initiatives, improved processes and best practices 
• Follow through on strategic action plans to deliver brand and unit level performance objectives  
• Apply structured methodologies and change management activities including organizational needs analysis, stakeholder management, sponsor roadmap, communication plans, training, change impact analysis, change readiness assessments and risk/resistance mitigation plans 
• Design and deliver both pre and post launch reporting strategies to communicate status and results of change initiatives to leaders across the organization  
• Leverage data (both qualitative and quantitative) to inform and guide business decisions 
• Collaborate with shared services teams to determine appropriate resource models to support delivery of change management activities for assigned workstreams as well as explore opportunities for cross-brand efficiency 
• Ensure system-wide uniformity, adoption and adaptation of brand programs, operational standards and procedures and develop programs to monitor studio performance against standards 
• Serve as the business point person / business owner, and where appropriate, decision maker, coordinating resources and capabilities across the organization to support the design, development, test and implementation of business initiatives 
• Manage numerous deliverables across multiple areas of the organization to ensure timely completion within budget 
• Cultivate/Contribute to an environment that promotes continuous improvement of business processes, increases consistency, reduces pain points, and improves unit level economics  
• Maintain an efficient and effective process to source, document, and leverage Franchisee best practices to build and/or enhance programs, processes, policies, and initiatives   

Training + Communication – 15% of role 

• In partnership with the enterprise communications team, determine adequate level of communication necessary to drive adoption of change initiatives and on-going improvement in FZ engagement scores 
• Serve as the business / brand point person for communication 
• Serve as a key contributor to the planning and execution of the brand communications calendar 
• Ensure all stakeholders are considered in communications planning 
• Partner with team to draft, edit and deliver internal and external communications 
• In partnership with the enterprise L&D team, ensure appropriate training is included in the implementation of new initiatives, policies, procedures, and products 
• Partner with team to implement methodologies, tools, curriculum, and materials 
• Facilitate learning experiences in both small and large format environments, as well as virtual via webinars or other digital tools 
• Design, schedule and resource webinars and ah-hoc training needs as needed 
• Present initiative status updates to key Franchisees, working teams, and SEB leaders 

Leadership and Talent Management/Development: 

• For any direct reports, outline regular ongoing role related and project related responsibilities 
• Support and track work vs expectations of quality, content, stakeholder partnership, and achieving outcomes on expected timelines 
• Foster a collaborative environment within immediate reporting structure, extended, organizational, and enterprise level teams 
• Ladder working details up to team and brand level strategies; plug team effort into the bigger picture 
• Create a level of open access to discuss regular efforts, an understanding of accountability to performance, and maintain a formal 1:1 cadence for each direct report 
• Engage is regular talent management, GSD tracking, and annual review processes 
• Adjust to organization level changes and expectations around talent management as established or directed 
• And other duties as assigned.

Strengths:

• Curious by nature, actively seeks out opportunities to add value, confident and capable of making informed recommendations, motivated by helping others, influencing, organization, communication (speaking, written, presentation), relationship building, diplomacy, urgency 
• Creative, outside-the-box thinking and problem-solving skills; comfortable working in a fast paced, results oriented culture 
• Ability to learn quickly and easily adapt to a dynamic work environment 
• Must be comfortable and effective in influencing stakeholders at all levels in the organization 
• Strong facilitation and presentation skills 
• Ability to influence without authority; servant leadership mentality 
• Excellent collaboration, leadership, communication and decision-making skills; ability to balance strategy and execution of various change activities 
• Comfortable working in a fast paced, results oriented culture 
• Ability to build authentic working relationships amongst the team and with colleagues across functions 
• Strong strategic and tactical communication planning and execution skills; demonstrated ability to create, structure and prioritize work effectively   
• Flexible and adaptable; able to work and thrive in ambiguity 

Background:

• 3+ years executing large-scale initiatives including but not limited to organizational change, business process management, and organizational development 
• 3+ years of operational experience in service-focused businesses, ideally managing revenue lines including membership and / or retail 

• Exceptional project management and change management skills in scoping, design and delivery; demonstrated results in project / process implementation and adoption  

• MS Office proficiency, including PowerPoint, Excel, Word 

Preferred Job Qualifications: 

• Experience working in a franchise environment highly preferred 
• Experience in the (by brand) industry 
• Event planning experience related to residential learning and engagement programs such as conferences, seminars, centralized group training, new franchisee training and other various ad hoc events and webinars 

Salary Range: $80.5k - $105k

What’s in it for you?

We offer a competitive salary along with exceptional benefits such as:

• Medical, Dental and Vision Coverage

• Hybrid Work Environment

• Life and Disability Insurance

• Unlimited Time off + Paid Holidays

• Fridays off between Memorial Day and Labor Day

• 401(K) Savings Plan Matching at 4%

• 10 Coaching and Therapy sessions

• Mental Health Benefits

• Brand Discounts & Reimbursements

• In-house workout facilities

• Professional Development Opportunities

• Team Building, Employee Engagement Activities & so much more

WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:

• Remote optional: Wednesdays and Fridays

• On-site days: Mondays, Tuesdays, and Thursdays

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.

EEO STATEMENT
Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.