Customer Service Representative

Description

CarShield is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use! 

Reporting to the Customer Service Manager, this position is responsible for:

• Answering inbound calls from existing customers.
• Assisting customers with general inquiries, making payments, and questions regarding claims.
• Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.
• Working with finance and administration.
• Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
• Maintaining current knowledge of products and services offered.
• Other tasks as assigned.

Pay Rate and Benefits for Customer Service Representative:

• $17-19/hour, plus performance bonus! (Average ~$20/hour).
• Group Insurance (Medical, Dental, Vision, Life, etc.).
• 401k with Employer Match.
• Paid Time Off at 6 months.
• Discounted CarShield policies.
• Discounted Tuition at Lindenwood University.
• Professional Development Opportunities.
• Basketball, table tennis, billiards, and other recreation on-site.
• Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
• And more!

Requirements

Requirements for Customer Service Representative:

• Ability to work on-site at our headquarters in St. Peters, MO.
• Strong attention to detail and the ability to follow directions.
• Ability to present oneself well over the phone.
• Excellent customer service skills.
• Strong communication skills.
• Highly coachable.
• Ability to effectively multi-task.
• 1+ years' experience in a call center environment.
• Basic computer and typing skills.
• Must be able to be licensed by the State of Missouri (application process and fee supported by company).
• Bilingual (English/Spanish) a plus.