Loss Prevention Analyst, Fraud Monitoring, Fraud Investigations & Reporting

Job Description Summary

Job Description

Essential Duties and Responsibilities

• Conduct end-to-end transaction analysis alert reviews for matters arising from account surveillance, fraud monitoring systems, and branch escalations.

• Apply strong knowledge of Regulation E (Reg E), including error resolution requirements, timelines, consumer protections, and documentation standards to ensure compliance in fraud and dispute handling.

• Manage recovery processes end-to-end, including executing indemnification agreements, processing representments, performing chargeback analysis, and coordinating with internal and external partners to maximize loss recovery.

• Conduct inquiries to the branch and/or other areas of the business to inform fact gathering and analysis

• Serve as a central point of contact and drive prompt resolution of Capital Access-related fraud concerns raised by branches and clients via Loss Prevention hotline, while maintaining a high level of customer service

• Make sound, risk-based decisions regarding potential fraud events, including determining suspicious activity, initiating recovery efforts, restricting accounts, and escalating cases when appropriate.

• Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness.

• Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices.

• Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work.

• Stay informed on emerging fraud trends, regulatory changes, and industry best practices

• Escalate issues or concerns to management as needed

Knowledge, Skills, and Abilities

Knowledge of

• Fraud typologies, detection methods, and regulatory requirements.

• Chargeback, recoveries and representments.

• Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance

• Broker-dealer operations, transaction methods and financial products, and financial services industry practices.

• Principles of banking, finance and securities industries.

Skill in

• Identifying irregularities and red flags

• Performing critical analysis supported by clear and accurate documentation

• Drafting clear, concise, and compliant alert/case narratives and e-mails

• Cross-functional collaboration and stakeholder communication

• Investigating compliances issues and irregularities 

• Making risk-based decisions, using creativity, resourcefulness, expertise, and sound due diligence

• Time management and prioritization in a high-volume environment

• Written and verbal communication

• Planning and scheduling work to meet organizational and regulatory requirements

• Operating standard office equipment and using required software applications

Ability to

• Work independently as well as collaboratively and manage multiple function workflows with minimal supervision

• Complete high-volume, deadline-driven work in a timely manner, with a focus on quality and compliance

• Use sound judgment supported by research and expertise make informed decisions in response to potential fraud

• Communicate effectively with clients, business associates, peers, management, and various internal and external stakeholders (both verbally and through written correspondence)

• Receive and apply feedback on work product and practices

• Prioritize work effectively

• Adapt to evolving fraud threats and regulatory changes

• Gather information, identify linkages, trends, and significance and communicate findings

• Interpret and apply regulations and identify and recommend compliance changes as appropriate

• Provide a high level of customer service, including handling inbound phone calls

• Establish and maintain effective working relationships at all levels of the organization

• Maintain confidentiality and exercise sound judgment

• Foster a culture of integrity, accountability, and continuous improvement

Education/Previous Experience

• Bachelor’s Degree (B.A.) from a four-year college or university in a related field and a minimum of 3-5 years’ experience in anti-fraud/anti-financial crime investigatory or analysis in the securities or financial industry.

• OR ~

• Any equivalent combination of education, training and/or experience approved by Human Resources.

Licenses/Certifications

• CFE preferred

• CAMS preferred

• SIE and/or Series 7 preferred

Education

Work Experience

Certifications

Travel

Workstyle

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.