Manager, AML and Financial Crimes – Fraud Investigations

Job Description Summary

Job Description

The Fraud Investigations Manager is responsible for leading a high-performing, production-based team focused on case investigation and suspicious activity reporting. This role ensures timely and accurate execution of fraud investigation processes while driving continuous improvement and operational excellence. The ideal candidate will bring strong leadership, analytical acumen, and deep knowledge of fraud typologies and regulatory requirements. This position plays a key role in protecting the firm and its clients by identifying fraud risks, engaging with internal and external stakeholders, and ensuring compliance with applicable laws and regulations.

Essential Duties and Responsibilities

• Lead and manage a high-performing team of fraud senior investigators, ensuring timely and accurate completion of case investigations and reporting.

• Manage performance and develop skills of direct reports, including conducting performance reviews, identifying improvement opportunities, and implementing coaching or remedial actions.

• Foster a culture of accountability, continuous learning, and operational excellence within the team.

• Delegate effectively to ensure deliverable requirements and timelines are met.

• Lead and assist in training new hires and providing ongoing team training.

• Oversee and provide expert guidance on end-to-end fraud investigation processes, including case review, recovery initiation, and suspicious activity reporting; review and validate case documentation for accuracy, completeness, and regulatory compliance; and serve as the escalation point for complex or high-risk fraud cases.

• Ensure compliance with applicable laws, regulations, and internal policies related to fraud prevention and investigations.

• Maintain currency in laws and regulations pertaining to fraud, AML, and financial crime compliance.

• Support preparation of internal reports and responses to regulatory inquiries related to fraud monitoring and investigations.

• Lead the administration of incoming/outgoing 314(b) requests and business-facing inquiries.

• Monitor and develop team performance metrics, ensuring adherence to SLAs and quality standards.

• Identify process inefficiencies and lead implementation of enhancements to improve fraud detection, workflow, and reporting.

• Identify opportunities to continuously evolve fraud detection and prevention capabilities and support efforts to adapt the program.

• Maintain “service first” philosophy in delivery of service level agreements to applicable stakeholders and in interactions with the business.

• Lead fraud response activities, including risk mitigation, recovery, and stakeholder communication

• Update, maintain, and develop procedures and guidance documents for team processes as needed.

Knowledge of

• Fraud typologies, detection methods, and regulatory reporting requirements

• Fraud surveillance systems, case management tools, and SAR filing practices

• Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance

• Broker-dealer operations, transaction methods & financial products, and financial services industry practices

• Principles of banking and finance and securities industry operations

Skill in

• Team leadership, coaching, and performance management

• Reviewing and enhancing investigative documentation and SARs

• Cross-functional collaboration and stakeholder engagement

• Analytical thinking and data interpretation

• Written and verbal communication

• Administering anti-fraud policies and procedures

• Planning and scheduling work to meet organizational and regulatory requirements

• Investigating compliances issues and irregularities

• Making independent risk-based decisions

• Taking ownership of outcomes to drive strong team and process performance

• Inspiring and leading change when needed

• Delivering effective feedback

Ability to

• Lead a high-volume, deadline-driven team with a focus on quality and compliance

• Identify and implement process improvements with measurable impact

• Communicate effectively with technical and non-technical audiences

• Manage multiple priorities in a fast-paced, evolving environment

• Adapt to evolving fraud threats and regulatory changes

• Inspire a high performing team

• Gather information, identify linkages, trends, and significance and communicate findings

• Interpret and apply regulations and identify and recommend compliance changes as appropriate

• Work independently as well as collaboratively within a team environment

• Provide a high level of customer service

• Establish and maintain effective working relationships at all levels of the organization.

• Maintain confidentiality and exercise sound judgment

• Foster a culture of integrity, accountability, and continuous improvement

Education/Previous Experience

• Bachelor’s Degree (B.A.) from a four-year college or university in a related field and a minimum of 6 years’ experience in compliance in the securities or banking industry with a focus on anti-fraud/anti-money laundering activities.

• ~OR ~

• Any equivalent combination of education, training and/or experience approved by Human Resources.

Licenses/Certifications

• CFE required

• ACAMS preferred

Education

Work Experience

Certifications

Travel

Workstyle

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.