Senior Business Technology Specialist

Job Description Summary

Essential Duties and Responsibilities

• Creates custom processes/solutions for business end user needs, both physical and remote.
• Acts as a central point of contact for all onboarding/transfers/terminations for bank technical equipment
• and oversees all access to network and bank applications.
• Reimages and stages bank computer applications on all new laptops.
• Provides end user support for all bank departments and dedicated support personnel.
• Provide physical network switch assistance for bank building ethernet wiring from switches to the
• workstations.
• Utilizes multiple processes for client support, via a dedicated shared mailbox, MS Teams channel, tech
• phone line, and Service Now queues.
• Oversees all bank access multifactor authentication requirements and monitors/remediates assets out
• of compliance.
• Establishes and maintains integrated database connections for bank PC asset tracking. (Excel or
• Access).
• Maintains working knowledge of business processes/interfaces with end-users to gather system
• requirements as needed; analyzes and reviews information requirements for ongoing reports and
• comparisons as needed.
• Administers dedicated bank file share servers and produces quarterly access permissions reporting for
• auditing processes.
• Creates and develops ad hoc reports under short timeframes and with minimal direction and
• supervision.
• Reviews reports for accuracy and reasonableness and determines when information needs further
• review.
• Evaluates existing data systems and recommend improvements in functionality, efficiency, consistency, and workflow.
• Identifies and corrects OS system or application settings and defects.
• Provides follow-up with internal clients regarding completed tasks to ensure client satisfaction.
• Performs other duties and responsibilities as assigned.

Knowledge of

• Company’s working structure, policies, mission, and strategies.
• Principles, practices, and procedures of internal systems and processes.
• Key internal and/or external contacts to request assistance from or utilize expertise.
• Basic OS and domain network operations, peripheral set-ups, and troubleshooting.

Skill in

• Problem solving sufficient to recognize and detect work errors and correct them, or offer resolution.
• Critical thinking and analysis capabilities to solve technical problems.
• Excel, Access, VBA, SharePoint applications

Ability to

• Plan, organize, manage, and track multiple detailed work assignments with constantly changing priorities and close deadlines in a fast-paced work environment.
• Constructively work under stress and pressure and produce a high volume of assignments using
• strong organizational and time management skills to meet deadlines.
• Be self-motivated with strong sense of creativity and ability to work independently with confidence.
• Promote team cohesiveness, cooperation and effectiveness.
• Select and employ the correct business requirements gathering technique for each project
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all
• organizational levels.
• Think logically and to analyze and solve problems.
• Continually train on existing and emerging technologies.

Travel

Workstyle

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.