We’re looking for an Account Specialist to join us here at Sign In Solutions. As our account specialist, we are looking for individuals to assist our existing customer base of over 25k+ customers to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of customers, develop new business from existing clients and actively assist in sales opportunities.

With a background in account management or related experience, responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and navigating sales cycles. As an Account Specialist you will also answer client queries and identify new business opportunities amoung existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience. This position gives you an opportunity to grow within the organization to our Strategic and Global Account Management roles as well as branch into other parts of the organization.

If you are familiar with account management software (CRM), have a passion for working with customers, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales goals.

This is a hybrid role based in St Petersburg, Floria with 3 days per week in the office.

About Us

Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired a series of growing organizations with the strategic vision of redefining a category and establishing the first true workspace solution.

Culture:

Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:

Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
We're Here To Win
Do Good & Give Back

Skills:

Proven work experience as an Account Manager, BDR/SDR, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field

What You Will Be Doing:

Serve as the lead point of contact for customer account management matters
Develop strategies for growth within customers
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of renewals and prompt response to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales KPI’s including NRR (Net Revenue Retention) and GRR (Gross Revenue Retention).
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Liaise with cross-functional internal teams (including Customer Success, Marketing, and Product departments) to improve the entire customer experience
Assist with challenging client requests or issue escalations as needed

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:

Phone Interview with our People Ops team

Interview with the Hiring Manager

Culture interview to meet some of the team

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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