Job Description Summary

The Director of ServiceNow Solutions leads the enterprise ServiceNow team responsible for designing, developing, and supporting critical business applications across the platform. This role provides strategic and technical leadership that ensures high quality delivery, reliable operations, and continuous improvement of ServiceNow solutions used across the firm.

Job Description

This position follows our hybrid workstyle policy: Expected to be in our Raymond James HQ office location in St. Petersburg, FL a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Key Responsibilities

Lead the ServiceNow solutions team and set the strategy for platform development, support, and innovation.
Oversee delivery of major initiatives including the firmwide rollout of Financial Services Operations, Financial Services Operations for BPI, Third Party Supplier enhancements, and the PPM application.
Ensure ongoing support and optimization of business applications built within ServiceNow.
Partner with business stakeholders to understand needs, define requirements, and translate them into actionable solutions.
Guide agile development teams and promote best practices in ServiceNow design and development.
Monitor platform health, drive quality standards, and mitigate risks related to platform delivery and support.
Foster a strong customer service culture and a collaborative team environment.

Required Skills and Experience

Proven leadership experience managing technical or application development teams.
Strong background with ServiceNow applications, configuration, and development best practices.
Experience leading agile development teams and delivering enterprise level solutions.
Ability to partner effectively with business and technology leaders.
Strong customer service orientation with excellent communication and team-building skills.

Why This Role Matters
The ServiceNow platform underpins several mission critical applications and workflows across the organization. Strong leadership in this role ensures continuity, stability, and advancement of solutions that support operational efficiency, risk management, and strategic growth.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Information Technology, High School (HS) (Required)

Work Experience

General Experience - More than 15 years, Manager Experience - 10 to 15 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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