As a Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and resolving any technical issues they may encounter. Your expertise and problem-solving skills will contribute to the success of our technical facilitate operations and help us deliver exceptional customer service.

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule.

In this role, you will impact our customers by providing timely and effective technical facilitate, troubleshooting issues, and offering solutions to ensure their satisfaction. Your attention to detail and ability to communicate technical information clearly will be essential in resolving customer inquiries and maintaining strong relationships.

KEY RESPONSIBILITIES

Provide technical facilitate to customers, troubleshooting and resolving technical issues
Communicate effectively with customers to comprehend their needs and provide appropriate solutions
Document and track customer inquiries and resolutions in our system
Work with cross-functional teams to escalate and resolve complex technical issues
Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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