Business Process Analyst, Commercial

At International Gourmet Foods (IGF), our mission is to deliver quality service and cultivate community around the table. We’re committed to hospitality, continuous improvement, and making it easy to be an IGF customer.

Position Summary

The Business Process Analyst, Commercial is responsible for improving customer-facing and commercial business processes across IGF. This role partners with Sales, Purchasing, Vendor Relations, Customer Service, and Marketing to standardize workflows, eliminate inefficiencies, improve the customer experience, and ensure business processes support scalable, sustainable growth.

The position combines process improvement, data analysis, documentation, and project management to develop, implement, and verify commercial standard operating procedures (SOPs).

Key Responsibilities

Continuous Improvement

• Evaluate commercial workflows to improve efficiency and enhance the customer experience
• Lead initiatives that simplify processes and eliminate unnecessary work
• Identify opportunities to improve collaboration across commercial departments 
• Measure outcomes and recommend ongoing improvements

SOP Governance

• Develop and maintain commercial SOPs
• Document workflows, policies, and best practices 
• Maintain accurate process documentation 
• Conduct periodic internal audits to ensure consistency and compliance 

Commercial Partnership

Supporting initiatives across:

• Sales 
• Customer Service 
• Marketing 
• Purchasing 
• Vendor Relations 
• Product Management 

Data and Analysis

• Analyze sales, purchasing, and customer service metrics
• Identify trends and process improvement opportunities
• Partner with IT to improve reporting and workflows
• Support CRM and other commercial system enhancements 

Project Management

• Lead cross-functional improvement initiatives
• Coordinate implementation activities across departments and teams
• Develop project timelines and monitor execution
• Present recommendations and project outcomes

Qualifications

• Bachelor's degree in business, marketing, supply chain, or related field 
• Minimum five years of experience in commercial operations, sales operations, purchasing, customer service, or business process improvement. 
• Experience documenting business processes and SOPs
• Strong analytical and organizational skills
• Excellent communication and facilitation abilities 
• Proficiency with Microsoft Office and business systems

Preferred:

• Experience with CRM and ERP platforms
• Experience with continuous improvement methodologies
• Experience within food distribution, wholesale distribution, or manufacturing

Success Measures

• Implemented commercial process improvements 
• Enhanced customer experience 
• SOP accuracy and completion 
• Cross-functional project success 
• Improved operational consistency 
• Measurable improvements in commercial KPIs

Travel Requirements: Up to 20% travel, primarily to the Woodbridge, VA office, with occasional travel to Atlanta, GA; Charleston, SC; and Chicago, IL.

Job Title: Business Process Analyst, Commercial 

Targeted Salary Range: $80,000-$90,000 annually (commensurate with experience) 

Employee Group: Full-Time

Work Modality: Remote
 

Benefits:

International Gourmet Foods (IGF) is an Equal Opportunity Employer