Client Experience Coordinator

Client Experience Coordinator

Oltre Castings & Design • Salem, Oregon
$20 – $24 / hour, depending on experience
Full-Time | On-Site | Monday–Friday

Own the customer's experience end-to-end.
Oltre Castings & Design manufactures premium cast stone fireplace surrounds, mantels, and architectural concrete for luxury homes across the country. When a homeowner, builder, or designer orders a custom piece, you are their single point of contact — one person who knows their project from day one and stays with it through installation and after. No scripts, no call queue. Your name on the whole experience.

What You Get
• $20–$24/hr depending on experience, with a documented skill-tier ladder — advance through defined skill milestones, not time on the clock
• 401(k) retirement plan with company match up to 3%
• Paid sick leave and paid vacation
• Supplemental insurance available
• Year-round work — no seasonal shutdowns
• Clean, professional office and showroom environment
• Small office team with direct access to leadership — we've grown every year since 2021 and we promote from within

What You'll Do
• First point of contact for customers — phone, email, and showroom walk-ins
• Qualify new leads: gather project details, photos, and measurements — right the first time
• Keep customers informed from order through delivery: production status, timelines, freight tracking
• Own post-sale support: install questions, warranty, claims, and sample fulfillment
• Process dealer and wholesale orders as our trade program grows

First 90 days: you'll master our lead intake and follow-up flow, then take ownership of full customer project files.

What We're Looking For
• Reliable and punctual — that's #1
• 2+ years in a customer-facing role where details had to be right: front office, banking, medical or dental, insurance, construction or design admin, custom orders
• Strong writer; comfortable on the phone for extended stretches
• Manages multiple projects in parallel without dropping balls
• Comfortable with web-based tools — CRM, e-commerce, freight and shipping portals
• A plus: home-industry, design, or custom-product background; Spanish or Russian

This is not an entry-level support role. You'll carry customers through high-value custom projects — typical orders run thousands of dollars and six weeks from order to delivery. If you've done detail-critical customer work and want ownership instead of a script, apply.