Patient Service Detail Specialist

Full time opening at:

Salem Clinic Main | 2020 Capitol St Ne, Salem OR 97301

Benefits offered for full-time and part-time (budgeted 22.5-40 hrs/wk):

• 401(k) retirement plan- 10% employer contribution 
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees. 
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account 
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

Job Summary/Position Objective:  Maintains provider calendars and scheduling templates for the primary care, specialty, and ancillary departments for all Clinic sites. Schedules surgeries for OB/GYN providers. Maintain patient service staff calendars, staffing reports and leave requests. Assists with interpreter requests and coverage for PBX operator.

• Required Knowledge, Skills, Abilities:  
• Experience working in a medical office.
• Ability to communicate clearly, professionally, and courteously.  Ability to read, understand, and follow oral and written instruction.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Ability to analyze complex problems, problem solve, and collaborate with others.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.  Must be able to pass the required spelling and typing test.
• Must be detail-oriented.  Able to organize and prioritize work, be able to multitask.
• Ability to work independently and as a team participant.

Preferred Qualifications:  

• Two years of work experience in a medical office setting.
• Previous experience with templates and overseeing schedules.
• Knowledge of medical terminology desirable.
• Previous experience with computers, word processing and excel.

Essential Functions:  

• Load basic templates in the scheduling system. Adjust for call, CME, vacations, and illness when necessary and reschedule patients accordingly.
• Maintain template change file and calendar.
• Maintain surgery block schedule.
• Take provider ill call and modify schedules as necessary.
• Work closely with providers, nursing, and patient service staff to oversee templates and scheduling protocols.
• Prepare daily sheets for all providers and staff.
• Maintain provider scheduling guides for schedulers.
• Take patient service staff ill call and modify coverage schedules.
• Maintain monthly staffing calendars.
• Answer telephones promptly and cordially, following the department scripting and protocol.
• Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
• Schedule patient surgeries per protocol.
• Enter information per protocol into an electronic health record.
• Assist with coverage for PBX operator and interpreter scheduler.

Other Duties:  

• Perform other duties, including scheduling and message taking for patients or assist with special projects as requested.
• Serve as a mentor to new staff and students as assigned.
• Make policy or procedure recommendations to the PSS Supervisor. 

Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.