Field Sales & VMI Driver

For 110 years, Industrial Supply has built its reputation on strong customer relationships, dependable service, and helping businesses get the products they need to keep their operations running.

As we celebrate our 110th anniversary, we're continuing to invest in the people and services that set us apart. We're looking for a motivated Field Sales & VMI Representative who enjoys building relationships, working independently, and finding ways to provide even more value to customers.

Position Summary

The Field Sales & VMI Representative is responsible for managing and growing a portfolio of customer accounts while ensuring their day-to-day inventory needs are handled accurately and efficiently.

This is a hands-on, customer-facing role that combines relationship management, route service, inventory management, and sales. You'll regularly visit assigned customer locations, manage Vendor Managed Inventory (VMI) programs, replenish products and vending machines, identify customer needs, and work with our Sales Team to develop opportunities for account growth.

You'll become a familiar and trusted resource for your customers. Success in this position comes from understanding their operations, anticipating what they need, providing dependable service, and identifying solutions that make it easier for them to do business with Industrial Supply.

If you enjoy working independently, building long-term customer relationships, and seeing the direct results of your work, this could be a great fit.

What You'll Do

Manage & Support Customer Accounts

• Maintain an organized route plan and visit assigned customer accounts on a consistent schedule.
• Serve as a primary point of contact for VMI-related needs and questions.
• Build strong working relationships with customers and become a trusted resource for their inventory needs.
• Learn each customer's operation, usage patterns, and service expectations.
• Respond to customer questions and concerns professionally and promptly.
• Work closely with customers and the Industrial Supply team to resolve issues and keep accounts running smoothly.

Manage Customer Inventory

• Monitor inventory levels at customer locations and maintain appropriate stock based on usage and demand.
• Use Vendor Managed Inventory (VMI) systems and tools to track inventory, replenishment, and product movement.
• Replenish bins, vending machines, and other customer inventory locations accurately and efficiently.
• Monitor product usage and sales trends to help prevent both stockouts and unnecessary inventory.
• Maintain clean, organized, accurately labeled, and professional-looking inventory locations.
• Maintain the appearance and functionality of vending and other VMI equipment.
• Identify inventory or service issues and take ownership of resolving them.

Grow Customer Relationships

Providing excellent service is the foundation of this position, but we're also looking for someone who can recognize opportunities to grow our customer relationships.

You'll:

• Identify additional products and services that may benefit existing customers.
• Recognize cross-selling and upselling opportunities based on customer needs and product usage.
• Make thoughtful product recommendations rather than simply filling existing inventory.
• Partner with the Sales Team to develop and pursue account-growth opportunities.
• Help introduce additional Industrial Supply capabilities to existing customers.
• Support strategies for developing new business and expanding our presence within the market.
• Work toward established sales and account-growth objectives.

The goal isn't simply to sell more products. It's to understand the customer well enough to identify solutions that genuinely help their operation.

Partner with the Sales Team

• Communicate customer needs, opportunities, and concerns to the appropriate Sales Team members.
• Participate in customer business reviews and account-planning discussions.
• Share inventory and usage information that can help identify trends and opportunities.
• Coordinate with Sales to ensure commitments made to customers are followed through.
• Support new customer implementations and expansion of VMI programs when needed.

Support the Team

• Work collaboratively with other Field Sales and VMI team members.
• Cross-train on key accounts to provide dependable customer coverage.
• Provide account coverage for teammates when needed.
• Share information and best practices that improve service across the team.
• Represent Industrial Supply professionally at every customer location.

What We're Looking For

We're looking for someone who is:

• Customer-focused and enjoys building relationships.
• Self-motivated and comfortable managing a daily schedule independently.
• Organized and able to manage multiple customer accounts and priorities.
• Comfortable working toward sales and account-growth goals.
• Able to identify customer needs and recommend appropriate solutions.
• A strong communicator who can work effectively with customers and internal teams.
• Detail-oriented when managing inventory and customer information.
• Comfortable using technology and learning inventory-management systems.
• Dependable and committed to following through on customer needs.
• Able to work independently while still being an effective member of a larger sales and service team.

Required Qualifications

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to effectively manage multiple customer accounts and priorities.
• Self-motivated and goal-oriented approach to work.
• Ability and willingness to work toward established sales and performance objectives.
• Valid driver's license and acceptable driving record.

Helpful, But Not Required

• Previous outside sales, route sales, account management, or customer service experience.
• Vendor Managed Inventory (VMI) experience.
• Experience in industrial distribution, manufacturing, construction, MRO, or a related industry.
• Experience managing customer inventory or vending programs.
• Ability to analyze sales and inventory information to identify trends and opportunities.
• Experience with inventory-management systems, CRM systems, or related technology.

Don't have VMI experience? If you have strong customer relationship skills, enjoy working independently, and are motivated to learn the inventory side of the business, we encourage you to apply.

What Success Looks Like

A successful Field Sales & VMI Representative builds customer relationships where:

• Customers know they can depend on you.
• Inventory is available when customers need it.
• Vending machines and VMI locations are accurate, organized, and properly stocked.
• Customer issues are addressed quickly and professionally.
• Product usage and inventory trends are understood and acted upon.
• Opportunities to provide additional products or services are identified.
• Sales and service teams communicate effectively.
• Existing accounts continue to grow.
• Customers see Industrial Supply as a valuable partner-not simply another supplier.

Physical & Work Requirements

This is a field-based position that involves regular travel between customer locations and hands-on inventory responsibilities.

The position may require standing, walking, bending, reaching, lifting, carrying, stocking, and moving products throughout the workday. Employees must be comfortable working in a variety of customer environments, including warehouses, manufacturing facilities, shops, and other industrial locations.

The role also requires regular operation of a company vehicle and the ability to load, transport, and unload customer inventory and related equipment as needed.

Build Relationships. Solve Problems. Grow Accounts.

For 110 years, Industrial Supply has built its business by developing strong relationships and taking care of customers.

As a Field Sales & VMI Representative, you'll have the opportunity to build those relationships firsthand. You'll manage your own customer accounts, solve real inventory challenges, work closely with our sales team, and identify opportunities to grow the business.

If you're someone who takes ownership, enjoys working with customers, and likes combining service with sales, we'd like to hear from you. Apply today.

This job description describes the general nature and level of work performed in this position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Employees may be asked to perform additional responsibilities as business needs require. Equivalent relevant experience may be considered in place of formal education at the company's discretion.