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Job DetailsJob Location: Trolley Square - Salt Lake City, UT 84102Education Level: NoneSalary Range: $25.96 - $28.84 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Retail Lead Something Sweet Trolley Square - Salt Lake City, Utah | New Shop Opening! Full-Time | Hourly (Non-Exempt) + Quarterly Bonus Potential Salt & Straw is expanding to Salt Lake City! We’re seeking experienced General Managers to help establish Salt & Straw in this new market and bring our creative, community-driven vision to life. In this role, you’ll open and lead one of the first Salt & Straw scoop shops in [State], build high-performing teams from the ground up, and create a neighborhood destination guests return to again and again. You’ll play a pivotal role in launching and shaping Salt & Straw’s presence in [State]. What General Managers Do General Managers own the full success of the shop: people, operations, and guest experience. You will: Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators Set clear expectations and coach with consistency, generosity, and directness Create a culture where people feel supported, challenged, and proud of their work Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care Use data and insights to drive results across sales, labor, and guest experience Navigate challenges with calm leadership and celebrate wins—big and small Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor Partner with District Managers and cross-functional teams to support long-term shop and market success What You’ll Get We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth. Competitive base pay + up to 20% quarterly bonus potential Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months Medical, dental & vision insurance options starting your first month Paid Time Off: Start with 2 weeks PTO, grows from there Paid Holidays: 12 paid holidays/year Paid Sick Time: Stay home, stay well, get paid Two Days Off in a Row (a rarity in retail!) Mental Health Support: On-demand access 24/7/365 for you and your family Educational Support: Up to $1,800/year to support your learning goals Team Discount: 30% off all the magic First Dibs on Flavors before the public Pet Insurance (because pets = family) Flexible Spending Accounts, Accident & Critical Illness Insurance, and more This Role Might Be Right If You: Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+) Have led teams of 10+ people in a fast-paced environment Know how to coach, develop, and support people with clarity and care Enjoy balancing people leadership with operational responsibility Are energized by building something new and helping teams grow Are 18+ and available to work evenings, weekends, and holidays QualificationsWage Transparency We are actively embracing pay transparency by disclosing the hiring wage for this role as $25.96-$28.84, highlighting its full earning potential within the broader range of $25.96-$31.73 Important Notes Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present. Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background. E-Verify Participation: We participate in E-Verify to confirm work authorization. Our Values Create the Unbelievable Show Up Generously Act with Thoughtful Curiosity Share Human Kindness Make It Count These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.
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