IT Field Technician

About the role

• We’re looking for someone who truly understands our customers—someone who can listen carefully, identify their needs, and craft creative solutions using the software and hardware products we provide. You’ll be the go-to expert customers trust, communicating in a clear, patient, and approachable way that makes complex technology feel simple.
• In this role, you’ll install and configure desktop and networking hardware, including laptops, keyboards, servers, firewalls, and network switches. You’ll also set up new workstations tailored to each customer’s requirements. Advanced computer skills are important, and certifications such as CompTIA A+ or equivalent experience are preferred. Most importantly, you’ll deliver an experience so exceptional that customers ask for you by name.

What you'll do

• Listen to and understand customer needs, providing creative solutions using our software and hardware products.
• Communicate with customers in a clear, patient, and approachable manner, ensuring technical concepts are easy to understand.
• Build strong customer relationships by delivering exceptional service that makes you their preferred point of contact.
• Install and configure desktop and networking hardware, including:
• • Laptops, keyboards, and peripherals
  • Physical servers, firewalls, and network switches
• Set up and configure new workstations tailored to customer requirements.
• Troubleshoot hardware and software issues efficiently and effectively.
• Maintain advanced computer skills and stay up to date with technology trends.

Qualifications

• Self-management skills, including the ability to meet deadlines
• CompTIA A+ or equivalent experience are preferred
• Ability to prioritize multiple tasks
• Ability to work safely, independently, quickly, and efficiently while following instructions
• Team worker willing to do what it takes to get the job done
• Eagerness to learn
• Good record-keeping skills and attention to detail
• Ability to lift 50- 100 lbs.
• Ability to show up on time looking professional
• Valid driver's license & Clean driving record
• Willing and able to take & pass drug test
• 18+ years of age