Senior Product Manager

Description

Overview

PRIME is on a mission to empower entrepreneurs to build, protect, and scale their businesses — and our PRIME360 Customer Portal is at the heart of that mission. We’re looking for a Senior Product Manager who’s eager to take the reins of a platform entering its post-beta growth phase and help shape its next evolution.

This isn’t a “keep the lights on” product role — it’s an opportunity to lead innovation in a space that’s ripe for modernization. You’ll work in a collaborative, fast-moving environment where autonomy and accountability go hand in hand. You’ll be empowered to bring advanced SaaS thinking and data-driven strategy into a company that’s rapidly evolving its digital ecosystem — making a visible impact on both customer experience and revenue growth.

You’ll report directly to the Head of Digital Customer Experience, and partner closely with product/content design, engineering, marketing, and operations to expand PRIME360 into a full-fledged ecosystem that supports entrepreneurs at every stage of their journey.

Key Responsibilities

Product Strategy & Growth

• Lead the post-beta roadmap for PRIME360 — expanding eligibility to legacy cohorts, driving engagement, and building features that deepen customer relationships.
• Create and deliver features that bring customers back into PRIME’s ecosystem, increasing lifetime value and unlocking recurring revenue opportunities.
• Develop value-based upsell pathways and integrate PRIME’s suite of services directly into the portal experience.
• Monitor MAU, churn, CSAT, and NPS to ensure every new feature drives measurable impact.

Experience Design & Platform Expansion

• Partner with design (Figma) and engineering (Apex/Java backend, React frontend) teams to bring your ideas to life — balancing usability, scalability, and delight.
• Launch new capabilities that add real value for our clients, including:
  • A vendor marketplace to open affiliate and partner revenue streams..
  • Access to legal templates, tools, and other practical resources.
  • A community hub where business owners can connect, collaborate, and grow together.

Data-Driven Enablement

• Champion data structure and integrity to empower smarter growth marketing and lifecycle campaigns.
• Integrate feedback mechanisms and analytics to continuously inform roadmap priorities.
• Use AI and insight-driven experimentation to iterate fast and validate value.

Cross-Functional Leadership

• Collaborate with a high-performing, cross-functional team that values curiosity, open communication, and mutual respect.
• Operate with a high degree of ownership — you’ll be trusted to make decisions, move quickly, and deliver results.
• Serve as the connective tissue between strategy and execution, ensuring alignment across departments and customer touchpoints.

Requirements

Qualifications

• 6+ years of experience in SaaS product management or digital platform environments.
• Demonstrated ability to ship products that move the needle on engagement, retention, and revenue.
• Strong systems and strategic thinking, with a knack for connecting data to business outcomes.
• High emotional intelligence and collaborative mindset — you can influence without authority.
• Comfortable managing fast timelines, rapid iteration, and balancing multiple priorities.
• Experience with Figma, Apex/Java, and React environments is a plus.
• Passion for bringing modern technology, design, and data practices into a company poised for transformation.
  
  

Why You’ll Love Working Here

• Impact at scale: Your work will shape the experience of thousands of entrepreneurs using PRIME360.
• Autonomy + Accountability: You’ll be trusted to lead, experiment, and deliver results — no micromanagement, just momentum.
• Collaborative Culture: You’ll work alongside creative thinkers, engineers, and business leaders who care deeply about customer success and innovation.
• Modernization Mission: You’ll play a key role in bringing advanced tech, analytics, and UX discipline to a growing organization — setting the foundation for the next generation of PRIME’s digital ecosystem.