Operations Manager

Job Description

We're seeking an experienced Station Manager who embodies an entrepreneurial spirit at their core. Your passion for innovation, coupled with a proven track record of driving profitability, managing high-volume operations, and inspiring teams to success, is exactly what we need. If you're ready to lead with creativity, take bold initiatives, and thrive in a dynamic, customer-focused environment, join us and harness your entrepreneurial mindset to drive our team to new heights!

Key Responsibilities:

• P&L Management: Oversee and manage revenue streams, control expenses, and ensure profitability.

•  Collaborative Expertise: Clear, concise, and practical written and verbal communication to relay information, updates, and feedback between HQ and other branches or teams.

• Payroll Management: Efficiently manage payroll, control overtime, and balance labor costs with operational needs.

• Operations Management: Maintain control over daily operations and P&L to drive profitability.

• People Management: Communicate effectively, bridge departmental gaps, and build a unified operations/sales team.

• Work Ethic: Develop teams to achieve company goals, manage high-volume customer transactions, and demonstrate strong foresight and planning skills.

• Leadership: Inspire and guide teams, maintain alignment with company goals, and steer the team in the right direction.

• Customer Focus: Deliver excellent customer service and improve customer satisfaction.

• Technology Proficiency: Utilize relevant software and technology tools to streamline operations.

• Stakeholder Management: Build strong relationships with clients, vendors, and community partners.

Qualifications:

• Stakeholder Management: Experience building strong relationships with key stakeholders (HQ) to align local operations with broader company goals is essential.

• Financial Acumen: Proficiency in financial analysis and budget management.

• Industry Knowledge: Preferred experience in rental car or service-related businesses with heavy transactions and large teams.

• Sales Experience: Understanding sales processes and ability to coach and develop sales teams in a sales-driven environment.

• Cultural Builder: Ability to create and maintain a positive and cohesive company culture.

• Adaptability: Thrive in a fast-paced, dynamic environment and adapt to changing business needs.

• Training and Development: Skilled in training, coaching, providing feedback, and developing teams.

• Perform other duties as assigned to support business needs and objectives.

Previous Experience:

• Demonstrated success in driving profitability through effective financial management and strategic planning.

• Proven track record of managing high-volume operations, ensuring efficiency and optimal customer service delivery.

• Experience leading and developing diverse teams to achieve company objectives and foster a positive work culture.

• Strong background in P&L management, with the ability to control expenses and maximize revenue streams.

• Expertise in stakeholder management, building and maintaining relationships with clients, vendors, and community partners.

• Strategic thinker who can adapt quickly to changing business needs and industry trends.

We offer:

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus

• Company-paid Life Insurance

• Company paid AD&D Insurance

• Flexible spending account

• Parental leave

• Employee assistance program

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com