Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

Backcountry Outlet is seeking a skilled and knowledgeable Retail Shop Technician to join our team. As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards. Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandising to customers.

What you get to do every day:

Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
Perform quality assurance checks on all products prior to customer delivery.
Assist customers with technical support and product inquiries.
Provide support to sales associates with product knowledge and recommendations.
Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
Work collaboratively with the team to meet sales goals and provide exceptional customer service.
Participate in ongoing training and development to stay up-to-date on industry trends and products.
Assist on the sales floor as needed.
Assist the Store Manager in opening and closing the store as needed.
Ensure the store is properly secured and alarm systems are functioning correctly
Manage cash and credit card transactions, and perform daily cash reconciliation
Other duties as assigned by management team and Lead Shop Tech.

What you bring to the role:

1+ years of experience in a retail shop technician or similar role.
Strong mechanical aptitude and technical skills with outdoor gear and equipment.
Excellent customer service skills and ability to communicate effectively with customers.
Ability to work independently, manage multiple tasks, and prioritize effectively.
Knowledge of the latest industry trends and products.
Ability to work flexible hours, including weekends and evenings.
Must be able to lift up to 50 pounds.
High school diploma or equivalent.
Technical certifications related to outdoor gear and equipment preferred.

Physical Requirements:

Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Must have a flexible schedule, including availability for nights, weekends, and holidays
Regular and predictable attendance

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.

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Retail Shop Technician - Part Time (Backcountry Outlet)