Technician, Service Execution

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Duties and Responsibilities:

Perform in a leadership role in aiding the direction and management of field service schedule, assigned tasks, site specific training, and safety compliance.   

Communicates with field service technicians on regular basis to keep team informed and address daily needs and management. 

Makes periodic site visits to relevant customers to pursue service and repair opportunities

Applies knowledge and abilities to perform technical repairs according to schedule.

Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine the most efficient course of action.

Estimates repair costs and obtains authorization prior to beginning work for all repairs.

Recommends and explains additional repairs as appropriate.

Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.

Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.

Travels to customer locations to complete repairs as directed.

Completes repairs in a timely manner.

Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.

Act and interact professionally and effectively both within a small dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).

Maintain Normets’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.

Finalizes repair order and completes service report in a timely manner. Coordinates with  accounting Department to ensure prompt billing of all parts, service and travel time..

Coordinates with Parts Department to obtain repair items, components and information as needed.

Coordinates with  Parts Department to complete necessary warranty paperwork.

Commissioning of equipment at various customer locations within the region (at times there may be a need to perform these duties in other areas of North America) 

Coordinates with  Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to  Manager, Service Cluster.

Offers both startup training and billable training as requested by Manager, Service Cluster.

Performs other related duties as assigned.

Skills:

Oral Communication Skills

Written Communication Skills

Technical Communication

Customer Service Orientated

Math Aptitude

Reading Skills

Professional

Good Time Management Skills

Valid Driver’s License

Education/Experience:

• Education level of Grade 12 or Equivalent
• Licensed heavy duty equipment mechanic preferred
• Be able to read electrical and hydraulic schematics
• Have at least 5 years of experience with underground / tunneling equipment
• Experience in Wet Shotcreting Equipment and Process is a plus
• Candidate should have knowledge of hydraulics, electrical and brake systems
• Prospective candidate must be willing and able to travel domestically and at times throughout North America
• Candidate must have excellent communication skills and be able to communicate effectively
• Candidate must be a self-starter, and be able to work with little supervision

Candidate should be flexible, proactive, self-motivated and willing to accept new challenges

Come and share your courage to shine with us!

Visit our career website for more information.