General Manager

Company Description

Trokr Delivery Services LLC is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community. We are a people-first delivery company that takes pride in every route — connecting Amazon's supply chain to your front door with care and professionalism.

Location Address: WMS4 at 279 Jamie Whitton Drive, Saltillo, MS 38866

Job Description

The General Manager at Trokr Delivery Services in Saltillo, Mississippi oversees all daily and strategic performance for last-mile delivery operations at the WMS4 station located at 279 Jamie Whitton Drive. This essential leadership role drives overall operational excellence by managing workplace safety, service quality scorecards, vehicle fleet compliance, staff development, and strict financial budgets.This position establishes clear expectations, develops the leadership team, removes operational barriers, and ensures that all departments work together to deliver safe, reliable, and customer-focused results. The General Manager is accountable for creating a culture of ownership, continuous improvement, and consistent execution.

Core Leadership Responsibilities

• Operational Direction: With assistance from the Operations Manager, oversees daily loadouts, dispatches, route execution, and end-of-day closeouts.
• Safety & Compliance: Enforces traffic laws, driver vehicle inspection checks, and prompt incident investigations.
• Fleet Oversight: Maintains vehicle readiness, tracks damage repair service-level agreements, and manages the fleet portal.
• Workforce & Delivery Associates: Forecasts staffing needs, monitors attendance, and ensures ongoing driver coaching.
• Financial Control: Manages labor hours, controls avoidable overtime, and tracks operating expenses against business targets.

Key Performance Indicators

      Performance Area                        Primary Focus / Metrics

• Safety                                        Preventable incidents, injuries, and inspection closure rates
• Service                                      Route completion, on-time departures, and delivery success
• Fleet                                          Vehicle availability, compliance tracking, and repair speeds
• Financial                                   Labor costs, overtime limits, and operating budget adherence

Operational Cadence

• Daily Routines: Review prior-day results, confirm route readiness, and direct and/or lead morning team alignment meetings.
• Weekly Routines: Evaluate scorecard metrics, check fleet repair statuses, and audit continuous improvement progress.
• Monthly Routines: Conduct full business reviews, assess labor trends, and present long-term priorities to company ownership.

Qualifications

What You Bring:

• Relevant work experience in the logistics and/or service-oriented industry
• Supervisory experience

Key Competencies 

• Strategic thinking and execution 
• Collaboration and stakeholder engagement 
• Analytical rigor 
• Continuous improvement mindset 
• Operational excellence 
• Change leadership 
• Accountability for results 

Additional Information

Benefits of Working at Trokr

• Competitive wages, PTO and Seasonal Bonuses
• Health insurance for all full-time employees
• Tuition reimbursement
• Opportunities for advancement
• Be part of a local business that is making a positive impact on the community

All your information will be kept confidential according to EEO guidelines.

Health and safety are a top priority for Amazon and the Delivery Service Partners Amazon contracts with. In partnership with one another, Amazon and the DSPs continue to consult with medical and health experts, and take all appropriate recommended precautions to keep everyone healthy. We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.