Description

Superior Services has proudly served our community for over 20 years, earning a reputation for quality work and exceptional customer care. We're now seeking an experienced Dispatcher to join our growing team. If you're looking for a long-term opportunity with a company that values its employees and puts customers first, we’d love to hear from you.

As a Dispatcher, you will be the central communication hub between our customers and service technicians. You will schedule and coordinate service calls, manage work orders, and ensure timely and efficient dispatching to maintain high levels of customer satisfaction. The ideal candidate will have strong communication, customer service, and multitasking skills to ensure efficient operations and high levels of customer satisfaction.

Benefits Include:

100% paid insurance premiums on medical, dental and vision
401k & Roth 401k plans with up to 4% company contribution
100% paid long-term disability insurance
Paid life insurance plan
2 floating holidays
6 paid holidays
Vacation pay
Paid weekly

Responsibilities Include:

Receive and manage incoming service requests, including emergency calls, from customers
Schedule service appointments for technicians based on availability, location, and skill set
Optimize technician routes to minimize travel time and improve efficiency
Confirm appointments with customers, providing estimated service times and ensuring they are prepared for the visit
Notify customers of any delays, changes to schedules, or issues affecting their service
Communicate with field technicians regarding the day’s schedule, job details, and any special instructions
Monitor technician progress throughout the day to ensure jobs are completed on time & adjust schedules as needed
Accurately record service call details, customer information, and technician dispatches in dispatch software
Maintain organized records of completed jobs, including any follow-up work required
Ensure all service tickets are properly documented, invoiced, and closed

Requirements

2+ years dispatching experience or experience in an administrative role, preferably in a trades or construction environment
Strong attention to detail
Strong organizational and multitasking skills
Excellent verbal and written communication
Excellent customer services skills
Proficient in Microsoft Office (Word, Excel, Outlook) and office equipment
Familiarity with scheduling or field service software (e.g., ServiceTitan, Jobber, or similar) a plus

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