Care Manager/ Community Health Worker- Population Health

Job Summary

The Care Manager/Community Health Worker (CHW) supports the development of patient-centered, team-based care. S/he will support Shannon as a health care system (clinic and hospital departments as needed). Care Manager/CHW(s) are expected to help team members ensure patients are receiving support and resources within the community & reduce client barriers to health care and needed community resources and services. Facilitate communication and coordination between community resources/services, community partners, and healthcare providers. Maintain knowledge and understanding of available community resources, services, and programs.  A few examples include the following: social determinates of health, educating patients on topics related to chronic disease prevention, suicide prevention, end of life planning, physical activity/nutrition. Care Manager/Community Health Worker (CHW) are also involved in shared savings programs by identifying opportunities to reduce healthcare costs while maintaining or improving the quality of care. This includes working with patients to manage chronic conditions, prevent unnecessary hospitalizations, and ensure they access cost-effective community resources.

Physical Requirements

• The ability to perform the duties and responsibility of the position, with or without reasonable accommodations for disabilities. 
• The ability to consistently lift, push or pull loads of up to fifty (50) pounds. (Unless nursing 50)
• Sufficient strength, mobility and stamina to make frequent location and position changes, assist with patient care, and perform other physical activities of average difficulty.  
• Candidates whose disabilities make them unable to meet the requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodations.
• May be exposed to infectious or contagious disease.
• May have to handle emergency situations.
• May be subject to irregular hours.
• May be required to wear protective equipment such as eye protection, face protection, masks, sterile/nonsterile gloves, isolation gowns.
• May be exposed to toxic/caustic/chemicals/detergents.            
• Physical activities include continuous sitting, and occasional walking, standing, bending, squatting, climbing, kneeling and twisting.
• Activity Conditions (Occasionally, Frequently, Continuously):
  • Sitting- Continuously 
  • Walking- Frequently 
  • Standing- Occasionally 
  • Bending-Occasionally 
  • Squatting- Occasionally 
  • Climbing-Occasionally
  • Kneeling-Occasionally
  • Twisting-Occasionally

Visual and Hearing Requirements

• Must be able to see with corrective eye wear.

• Must be able to hear clearly with assistance.

Working Conditions

Primarily Works in a well-lighted and air-conditioned environment with period of heavy workload and stress. Works in various conditions. 

Performance: Essential Functions

Decision Making: Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.

Time Management: Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.

Quality & Quantity: Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output and time utilization of job duties.

Computer Knowledge & Electronic Equipment Use: Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.

Resource Utilization: Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.

Confidentiality: Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.