Business Strategy Analyst Senior - Claims Omni Channel Analytics

Several new positions within the Claims Data and Analytics team to support the build out of omni channel analytics to better understand member and adjuster interactions across multiple channels. This work will be critical to the Claims 2030 strategy and our ability to identify deeper and rich insights to uncover operational efficiencies, process improvements, and service opportunities. Individuals selected will be responsible for building the Claims omni channel strategy, establishing business and technical requirements, and delivering initial multi-channel insights. Utilizes quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy. What you’ll do: Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further. Facilitates the integration of the analytic strategy and business strategy. Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals. Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution. Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions. May provide mentorship and on-the-job training to team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.