Director, Fraud Authentication

As a dedicated Director, Fraud Prevention Policy you will be part of the Fraud Prevention Team within USAA’s Bank Fraud Financial Crimes organization. You will work with key internal and external partners, aligning fraud and business needs to facilitate a balanced performance engagement for fraud loss management and outstanding member service. Implements data-driven methodologies across multiple channels, including emerging technology and mobility, optimizing end user experiences to drive KPI/KRIs. Develops outstanding practices, tools, and processes to collect data, member feedback, derive insights, and advise product decisions. Collaborates with and influences Digital or Technology product managers, developers, vendors, designers, and other partners to ensure successful product strategies and product/ feature launches. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. This position can work remotely in the continental U.S. with occasional business travel. Advises staff and initiatives that support fraud risk management programs, to include governance support, fraud risk oversight, fraud risk management infrastructure development, fraud risk identification, quantification, aggregation, and emerging fraud risks. Leads all aspects of the review of fraud risk management requirements to include analysis of business impact and operational risk assessments for enacted fraud laws and regulations and recommends company actions to ensure regulatory compliance. Partners with key customers in the business and coordinates the ongoing supervision of activities to include fraud risk management assessments, identification and evaluation of control efficiency and control failures, facilitation of fraud remediation, market conduct exams, and supervising the first line of defense business controls to minimize fraud exposure and strengthening the overall control environment. Partners with business leaders to proactively identify strategic and tactical fraud solutions and provides fraud risk management subject matter expertise for the enterprise, line of business or staff agency programs, projects, processes and product initiatives. Reviews, communicates and recommends the development of fraud risk management policies and procedures in partnership with the enterprise Fraud Governance executive and senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements. Provides counsel to business unit managers on fraud related issues to ensure they are considering fraud implications. Coordinates with other functional area, company, or staff agency compliance subject matter experts to ensure consistent fraud risk management programs and procedures are in place and in alignment with risk and compliance policies and procedures. Responsible for regular reporting on the status of fraud activities and alerting senior management to potential fraud risks, compliance issues, and operational inefficiencies. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.