Customer Service Advisor

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Intermediate Teller, you will deliver superior and prompt customer service on a variety of banking transactions in the USAA Bank lobby or drive thru. You will also respond to member inquiries related to bank product features and services within USAA banking’s prescribed policies, procedures, regulations and guidelines.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

This role requires an individual to be in the office 5-days per week at our San Antonio office.

Work Hours:

• Training 3 weeks- Monday - Friday 8:15am 5:15pm
• Monday - Friday - 8:15 am - 5:15 pm
• Rotating Saturdays 8:15 am -1:15 pm

What you'll do:

• Works under general supervision and within defined guidelines and framework to complete a variety of basic banking services/transactions in the Bank lobby or drive thru.
• Resolves basic member issues and/or complaints in a professional manner. Identifies appropriate issues for escalation.
• May conduct moderately complex work assignments to include estate accounts and special endorsements. Follows operational processes, procedures and requirements.
• Maintains low error ratio, teller cash drawer limits and remains within cash outage allowance.
• Identifies new and emerging fraud transactions and provides accurate, timely communication to management to mitigate loss.
• Recognizes member life events and refers potential product needs and self-service opportunities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma
• 1 year of customer service experience as a teller, in financial services, or retail sales environment.
• General math and calculator skills with the ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division.
• Strong organizational, and communication, and customer service skills.
• Basic knowledge of applicable banking regulations, guidelines, and procedures to include Patriot Act - Anti-money Laundering, Regulation CC, OFAC, etc.

What sets you apart:

• 2 years bank teller experience
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $43,680.00-$59,980.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.