Client Technologies Analyst II - Audio/Video

Agency

Department

The Client Technologies Analyst II – AV Team, under general supervision, provides technical support that ensures the proper operation, maintenance, monitoring, testing and repair of complex IT computing and networked AV equipment and control systems. Oversees the delivery and troubleshooting of educational, conferencing and general event content.

Responsibilities:

• Utilize complex software tools to maintain, configure, define security for, and monitor all devices as part of the computer life cycle. Establish configuration baselines and maintain systems within defined parameters.

• Utilize Group Policy to monitor and maintain system security. Provide protection and recovery support for client data.

• Provides technical support to ensure the proper operation, maintenance, monitoring, testing and repair of complex networked AV equipment and control systems.

• Oversee the delivery and troubleshooting of educational, conferencing, and general event content.

• Coordinates activities of schedulers and technicians to ensure proper setups for university events such as assist personnel with installation, configuration and ongoing usability of system hardware and software.

• Evaluate and follow through on issues and problems until resolved in a timely manner. Assistance will be provided via phone, email, remote or face to face.

• Track and assist in the coordination of equipment repair work order assignments and provide detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.

• Attend trainings, assist in researching, testing, and disseminating operation instructions.

• Assist with the evaluation of new technologies to determine their applicability to clients' needs. Occasionally assist with acquisition of new products and services.

• Provide consistent, clear communication, and gather input regarding new projects or request resolutions from Field Services team members.

• Assist in the training and coordination of tasks for student workers.

• Monitor ticket queue and respond to/resolve tickets.

• Oversee the delivery and troubleshooting of educational, conferencing, and general event content.

• Develops, documents, and reports current procedures and suggests areas of progress for the group.

• Researches, identifies, implements, and maintains new AV technology and software.

• Maintain inventory of equipment.

• Other duties as assigned.

Required Education and Experience:

• Bachelor’s degree in applicable field.

• Three (3) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting.

Preferred Education and Experience:

• Four (4) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting.

Knowledge, Skills and Abilities:

• Knowledge of video conferencing systems.

• Knowledge of audio/video equipment and controls, related networks, and computer applications.

• Ability to multitask and work cooperatively with others.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.