Director of BSC Retail Operations

Job DetailsJob Location: Roosevelt (Corporate Offices) - San Antonio, TX 78210Reports to: Vice President of Retail Operations               Department:  Base Service Centers              Classification:  Exempt                                                        Travel: up to 75%   JOB SUMMARY: The Director of BSC Retail Operations leads the Base Service Center program and directly supervises Store Managers across all locations. The position is accountable for consistent store execution, financial performance, inventory management, customer service, workforce development, and compliance with Ability One, National Industries for the Blind (NIB), and organizational requirements. The Director builds an inclusive, high-performing culture and provides hands-on support to the store's leadership.   JOB FUNCTIONS AND RESPONSIBILITIES: Leads, coaches, and directly supervises BSC Managers; sets clear expectations and holds leaders accountable for store performance, customer service and policy compliance. Serves as the primary escalation point for store operations and provides timely, hands-on support to resolve staffing, customer, facility, inventory, and compliance issues.   Conducts regular on-site store visits to assess operations, review performance, coach BSC Managers, and ensure consistent execution of organizational and brand standards. Coordinates staffing coverage, inventory transfers, and logistics among stores to address operational gaps and peak demand. Accountable for achieving BSC sales, gross margin, profitability, expense, and inventory targets across all locations; identify performance gaps and implement corrective actions in partnership with BSC Managers. and the Vice President of Retail Operations. Analyzes sales, gross margin, profitability, operating expense, customer trends, and market conditions to identify performance and implement corrective actions Oversees inventory accuracy, min/max levels, inventory turns, transfers, physical inventory reconciliation, and the reduction of obsolete and non-core inventory to optimize working capital and align inventory with customer demand. Ensures compliance with AbilityOne, National Industries for the Blind (NIB), Essentially-the-Same (ETS), military installation, safety, and organizational requirements; maintains appropriate documentation and corrective action follow-through. Develops and implements standardized operating procedures, training, tools, and performance-improvement plans to strengthen productivity, consistency, and employee morale. Partners with Marketing and Communications to implement merchandising programs, promotions, and new product or service launches while maintaining brand consistency. Builds strong relationships with customers, installation partners, vendors, and internal departments to support service excellence and effective store operations. Partners with Human Resources and Workforce Development to meet recruiting and training needs, improve accessibility, remove advancement barriers, and create career-development opportunities, particularly for employees with vision loss. Leads regular Manager meetings to communicate priorities, review results, share best practices, resolve cross-store issues, and reinforce accountability. Maintains knowledge of retail practices, customer needs, competitive conditions, federal acquisition methods, and relevant product and market trends Demonstrates and embodies our core values: Be a Team, Be Limitless, Be People-Centered, Be Resilient and Be Trustworthy. QualificationsEDUCATION/EXPERIENCE: Bachelor's degree in business, retail management, or a related field, or an equivalent combination of education and relevant experience, required. At least five years of progressively responsible retail operations and people-management experience, including direct oversight of multiple retail locations, is required Experience with merchandising, sales, budgeting, inventory management, and operational performance analysis required Experience with military or federal acquisition methods and the Federal Supply System, including product nomenclature and numbering systems, preferred Knowledge of office supplies, janitorial and sanitation products, maintenance, repair and operations products, or tactical products preferred Knowledge of the AbilityOne Program and experience working with people who are blind or have other disabilities preferred. Valid driver's license with an acceptable driving record per our MVR standard required   SKILLS/ABILITIES: Demonstrated ability to lead geographically dispersed teams and drive consistent execution across multiple locations Strong financial, analytical, merchandising, inventory-management, sales, and problem-solving skills Excellent communication and relationship-management skills, with the ability to provide exceptional service and work effectively with employees, customers, vendors, partners, and leaders at all organizational levels   PHYSICAL REQUIREMENTS: Ability to travel up to 75% of the time, including by car and air, to store locations across military bases. Ability to stand and walk for extended periods while touring retail sales floors, stockrooms, and warehouse areas. Ability to occasionally lift and carry up to 25–40 lbs. (e.g., inventory boxes, merchandising displays, and fixtures). Ability to work in varied retail and warehouse environments, including occasional exposure to noise, dust, or temperature variation typical of stockroom and loading-dock areas.   This job description does not imply these are the only duties to be performed.  The incumbent in this position will perform such other tasks as may be required for the effective operations of the Division/Department upon request by his/her supervisor.    Please note: Under the AbilityOne Program, Vibrant Works gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring preference is completely voluntary. Requesting such information is also a part of our affirmative action efforts. Information that is disclosed will remain confidential. Also, your decision not to disclose disability status will not have a negative impact in the hiring process.    Vibrant Works is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, the presence of any sensory, mental or physical disability, the use of a dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local law.    I have read and understand the job requirements, responsibilities and expectations set forth in this job description. I attest that I am able to perform the essential job functions as outlined with or without any reasonable accommodations.