Laboratory Technologist I, QualTex

Job Title: Laboratory Technologist I, QualTex 
Revision: 0002
Job Code: 701637 
Shift: FLSA: OT Eligible 
Hybrid? N
Dept.: Lab Services 
Business Unit: QualTex‐SA 
CPF Level: P2

General Summary

Responsible to perform all duties as assigned by the department. 
Maintain accurate records and documentation. 
Recognize unusual results/outcomes and resolve discrepancies. 
Communicate unusual occurrences to management. 
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). 
Support, communicate and reinforce the mission and vision of the enterprise. 
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). 
Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities
Essential Tasks

Maintain strict adherence to Standard Operating Procedures (SOPs).

Competently perform all assigned departmental duties.
•    B ox reception
•    P re‐Analytical sample processing
•    R PR/ASi Testing
•    N AT Pooling Processes
•    A linity series (s, c, i)

Perform moderate and/or high complexity testing.
Understand and adhere to quality control measures to ensure validity of test results. 
Perform reagent qualifications.
Perform required maintenance on pre‐analytic and testing analyzers. 
Recognize equipment malfunctions and/or technical problems.
Troubleshoot technical issues and escalate to appropriate technical support when necessary. 
Resolve testing exceptions promptly to maintain workflow efficiency. 
Identify and assess any discrepancies or anomalies in test results. 
Complete testing within required turnaround times.
Complete cross training on 40% of laboratory testing benches/processes.
Recognize equipment malfunctions and/or technical problems and communicate issues to personnel for resolution.
Participate in continuing education and attend meetings as required.

Commit to and embrace the mission, vision, and core values of QualTex Laboratories:

•    P ositive work attitude
•    R espect for co‐workers and management staff
•    E xcellent customer service [for both internal and external customers]
•    A dherence to all safety, regulatory, and quality requirements
•    C ontinuous improvement Performs other duties as assigned.

Non‐Essential Tasks
Assist in other laboratory areas as directed.

Education
Requires a Bachelor’s Degree from an accredited four‐year college or university. 
The required major is in a chemical, physical, biological or clinical laboratory science, or medical technology or equivalent.

Licenses and/or Certifications 
Categorical Certifications preferred Certified MLT or equivalent preferred

Experience
No prior specific work experience required. 
Prefer one year of laboratory experience.

Knowledge
Must acquire a working knowledge of department procedures.
Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.
Must have a working knowledge of laboratory techniques.

 
Skills
Must be able to print and write legibly.
Must be capable of operating laboratory and/or other job‐related equipment. 
Must have strong computer skills.
Must maintain competency in laboratory skills for liquid and material handling.
Must be capable of evaluating, interpreting and reporting accurate/valid test results by current testing methodologies.

Abilities
Must be able to answer telephone in a courteous manner. 
Must be able to keep information confidential.
Must be able to work with interruptions and perform repetitive tasks. 
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Working Environment
Works in a well lighted air conditioned and heated laboratory/department. 
Laboratory consists of complex setting with robotic instrumentation. 
May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. 
May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. 
May have bodily exposure to refrigerator/freezer temperature, especially hands and face. 
Will work extended hours during peak periods. 
May be required to work any time of the day, evening or night during the week or weekend to include being on‐call. 
Occupational Exposure Assignment ‐ Category I

Physical Requirements

Requires manual and finger dexterity and eye‐hand coordination.
Will require walking, bending, and prolonged sitting and/or standing during work hours. 
Required to carry up to 25 lbs. and occasionally lift up to 40 lbs.
Requires normal or corrected vision and hearing corrected to a normal range.