Network Engineer II

Location: Remote 

Employment Type: Full Time 

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.  

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.  

HERE’S WHAT THE JOB REALLY LOOKS LIKE

Responsible for designing, developing and implementing scalable, maintainable, highly available network architectures that support network infrastructure and meet business objectives. Responsible for providing client support for network infrastructure including advanced design, setup and support of systems.

HOW YOU’LL MAKE AN IMPACT

• Configure and install various network devices and services
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability

WHAT YOU’LL ACTUALLY DO

• Monitor system resource utilization, trending, and capacity planning
• Provide senior level support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution
• Properly set the scope and timelines of new projects to meet completion deadlines.
• Demonstrate the ability to prioritize and manage competing demands and tasks and successfully manage multiple engagements that may require additional resources.
• Interface with all levels of employees internally and within client businesses to support program requirements (business owners, project managers, customer employees and customers’ executive management).
• Provide technical guidance to other IT professionals to correct problems encountered with network software and connectivity.
• Design, install, and support Route/Switch environments.
• Design, install, and support firewall environments.
• Monitoring network engineering performance and ensure system availability and reliability
• Configuring and installing various network devices and services
• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Identify and implement work efficiencies through process improvement techniques
• Other computer operations work as required.